Columbia Apartments

Shower hard to operate. No regular coffee in room, $200 deposit paid for incidentals at check in… today I have a bill charge taken out of $119.25, instead of the credit of $200 back . I had already paid the reservation in full to Trip.com before check in. Front desk staff was very rude during entire stay. Most problematic even still was that I did NOT have wifi connection during the entire stay! Had to use my cellular data in the room all during the night … front desk never resolved nor seemed concerned about not having wifi access , nor did they offer a solution or compensation. We sat out front of the hotel for over 3 hours trying to come up with the $200 credit card to “authorize” for incidentals. Not the best experience for my birthday or ever! Calling hotel now about the non return of my $200 and double paying for the room that we only in from 10:30 pm- 12:15 next day!

Everyone was courteous and Mary (housekeeping)was the best she helped with what ever we needed , thank you for a pleasant visit. The food was great, and the people running the kitchen were excellent. We’d like to thank everybody for making us feel at home. Thank you all.

Super great

A great replacement for a bad hotel down the road. I had a reservation at the Fairfied on Blarney. I arrived to a loud and rowdy gathering in the parking lot. I immediately called Marriott and booked this hotel. This property has undergone a fairly recent reservation. The staff was courteous and responsive. I was amazed by coffee available at the lounge. It was as good as fresh coffee at a Starbucks store. The room was clean and quiet. A great stay after a bad experience. The property had the feel of a much higher priced hotel.

I couldn’t ask for a better place to stay to bring in the new years … or in general ! I will deff be back !! The views. The location. The inside is the hotel. Beyond perfect. Great for walking. Great for walking with little ones. Everything worth seeing is soooo close. My daughter and I truly enjoyed it and still are enjoying ourselves.

This property did a nice job at doing everything it set out to do, but not trying to be more and instead focus on getting the important stuff right. As a whole, I left very satisfied, and please look below for a more detailed outline. Location: 5 Stars It’s super close to a mall, tons of restaurants, a grocery store, gas stations, and is easily accessible from I26. Curb Appeal: 5 Stars The outside is in fantastic shape and looks nice no matter how close or far you are. The landscaping is also well done, and parking is plentiful and well lit. Common Areas: 5 Stars While I didn’t make use of the pool, I can vouch for the business and fitness center being perfectly adequate, and all of the sitting areas, hallways, plus elevators were well appointed, and were kept clean throughout my stay. Customer Service: 6 Stars I couldn’t help but give a bit of a bonus here, this is seriously one of the best managed hotel, and probably the friendliest people I’ve encountered in the industry. Jessica specifically was fantastic, she’s definitely in the right industry. The Room Itself: 4.5 Stars I had room 407 which was a 1 Queen Studio Suite and was nearly perfect. The entry way was well lit, and had a spacious closet with tons of clever storage solutions (a theme that continues throughout the room) and all the amenities a good hotel would have. There was also a galley kitchen across from it that did everything you’d expect with nice and clean dishware. Past this was a rather nice desk area that was well lit and had plenty of outlets and a ton of built in storage. Beyond this is the sofa which was pretty comfy and featured some tables. The view was nothing special but the drapes where in good shape and the HVAC worked well. The bed was also nice and had plenty of storage and plugs around it. Last but not least is the spacious and spotless restroom with tons of storage and a functional sink and toilet. The only complaint about my stay would be the fact that the shower had a few rough patches in the caulk and the curtain was every so slightly too long and proved a nuisance when trying to shower. Neither of these are big deals though. Value: 5 Stars Considering this was the cheapest mid scale hotel in the neighborhood, and included an above average free breakfast, I consider it an excellent value. Summary: If you’re coming to the Columbiana area, I think I found your hotel!

We stayed at this property for 1 night on our way home from NY. It's in a convenient location with shopping and restaurants nearby. Our room was the standard Homewood suite. It was clean and well maintained. We did notice some noise from BWI Airport. The fitness center was larger than normal for Homewood and was pretty well equipped. The breakfast was pretty good and items were replenished promptly. We'd stay again.

I sent the below to the Hotel directly in May and received no response whatsoever. I found my e-mail to the hotel and decided to post it Where do I begin? I booked my stay (4/27/24-4/29/24) at the Embassy Suites in Columbia, SC approximately 3 weeks in advance (confirmation #XXXXXXXXXXX). I booked a suite with 2 double beds. I called the hotel 4 days in advance to confirm the reservation, and to advise the front desk that I would be arriving late (approximately between 9:00-10:00 p.m.. I was told that would not be an issue. On 4/27/2024, sometime between 6:00-7:00 p.m., I called (what I thought was) the front desk, and was told that I did not have a suite, but only one king size bed, and no suite. I later learned that I was routed to the main Hilton number. Given that I was traveling with a friend, that was unacceptable. I told the representative that, and was told that the hotel was completely booked, and that she would have to ”adjust” my reservation. I told her that I wanted to speak to her manager. Instead, she transferred me to the front desk of the hotel in Columbia, who also told me that she did not have my room, and that she only had a king and not a suite. At that point, I was very irate, given that I paid for a suite with 2 double beds. At that point, I explained that I paid for a suite, and would like to be transferred to her manager or a Hilton customer service representative. Thereafter, I was told she would move someone, and gave me my suite. . I am speculating that that hotel gave my room to someone else earlier in the evening. Later that night, there was a large party in the lobby, kids were running around the lobby and blasting loud music. Other residents started yelling down (given that it was 11:00 at night). Frankly, it appeared that the hotel manager had lost complete control of the situation, and was allowing certain guests to run rampant throughout the hotel lobby. By 12:00, the lobby finally settled down. There was one positive; in that, the cook making the omelets on Sunday morning 4/28/2024, did a great job managing the crowd. However, the bartender on duty (both nights I stayed) should really learn about customer engagement. I bartended for 3 years, and I think I remember the importance of making someone feel comfortable at the bar. She definitely did not do that. (If you don't like your job - find something else). For that matter, I did not feel comfortable (or safe for that matter) at the hotel, which is why I initially picked a Hilton Embassy Suites over the competition. This is supposed to be a flagship hotel for the chain – very disappointing. Frankly, this was one of the most unprofessionally run hotels in which I have ever stayed. I don't think I will stay at the Embassy Suites again and I will question staying at a Hilton again.

I was so disappointed in my stay. First let me say I received a call when I checked in to see how things were and I said fine. Well later when I was ready to shower, I realized there was no body wash in the compartment. I called downstairs and some was brought up. Then as I was cleaning up the living area, I realized the trash had not been taken out from the previous guest. This really made me feel as if my room had not been cleaned properly. I had no coffee cups or coffee in my room just a coffee lid. I just did not have a pleasant stay at all. The room was spacious and the renovations were nice but apprehensive about staying again.

Ned is an amazing asset to Hilton. Ned went above and beyond to make sure we were comfortable and had everything we needed. A coworker and I sat at the long business table to finish up our workday, Ned made sure to check on us several times and even brought food and drinks to us, even though we were not in the restaurant/ bar area. We were able to relax while we we finished our workday. Ps. The brisket grilled cheese sandwich is AMAZING! Make sure you order one, you won’t regret it.