Providenciales Apartments

Very good Hotel

Our group of 5 couples had an amazing time in Turks and Caicos! Seven Stars exceeded expectations. The resort was beautiful, pristinely maintained and laid out well. Everyone who worked there was so accommodating, helpful and friendly. Service was prompt. The bartenders and beach servers (especially Pederson) were the best; always there for anything you might want. The food and drinks were plentiful and delicious. We loved that there was ample seating at the pools and beach. We were so well cared for and able to truly relax! There were so many delicious choices each day for breakfast at Seven restaurant. Many in our party used the in-site gym or the bikes available. We spent as much time as possible on the beach or by the adult pool.

We arrived for a short 5 day trip to the Ritz Carlton Turks and Caicos after launching our second Cafe in Minnesota (we needed the break); Property is very clean, rooms are breath taking with AWESOME views and the people are the most friendliest... LETS GET TO THE NIK NAK part of it. When we arrived our room was not ready, so we went to the next best thing (The Bar in the Lobby). We met the Bartender Whitefield, he was a great conversationist, but needed a few pointers on mixology. We saw a gentleman enter the Bar who seemed slightly angry, we believe he was management because of his attire -long sleeve white shirt, well groomed with long loc extension)- My husband and I were like WOW! This is not how we speak to our employees despite the circumstance. We waited a few minutes and asked to be closed out (Awkward feeling after they started arguing). We walked a bit to familarize ourselves with the property, BEAUTIFUL. Then finally an agent found us to inform that our room was ready, LOVE IT. We had a great dinner at BLT steak house, where Evanson was very accommodating. My husband wanted a night cap after we heard the entertainer singing OMG it was beyond crowded, with no seating. We stood by the Bar, to order a drink, and NO WAY to our surprise it was the same manager from earlier, arguing again with a different Bartender, this time we managed to get his name Akem. It was extremely crowded and understaffed but they were still trying to be accommodative. Another gentlemen in a suit, was walking asking everyone if they are okay and how can he assist (Ritz Carlton Standard). We dont usually comment on these sites, but we do read the reviews, and us being managers with 2 cafes, it's hard and at times frustrating, BUT we try our best to be civil with our staff with no conflicts in public or private. We reported the issue to the Front Desk on the Manager behaviour, it was not professional but embarassing and humiliating. Hopefully we will be back.