Montecatini Terme Apartments

It is a unique establishment in the snese that it is a 5 star hotel in terms of facilities and amenities but a boutique hotel in terms of the way staff interact with the guests. I had the best 3 day retreat I could ever ask for. Silvia and Giulia from the spa were amazing and I can even already call them friends. Mahmoud at the restaurant and all the staff there were wonderful not to mention the tasty and diverse food options made by the experienced chef. Yoga with Anu and the group yoga class with live music on Sunday were just perfect. The room and hotel facilities are spectacular with great attention to detail. The location is also great, next to the funiculare to go to Montecatini Alto and 10 mns walk from down town and the nearby park. Will definitely be back.

Stayed as part of a group. Reception were welcoming and helpful. Public rooms were well furnished and spotless. Pool area small but well maintained. Rooms were a bit of a mix. Furnished in no particular style. We had aroom 216 a corner room which was huge. Lovely big bathroom The only complaint would be that the bedrooms are very dark. Some of them face a derelict villa which was dismal. Independent travellers should be aware that this hotel caters for several large tour groups at a time which makes it very noisy and congested at times. Whilst the wait staff, like all the employees, are exceptionally hard working and efficient the breakfast offering was very poor. Limited in both choice and quality. I have rated this establishment very good but it really needs to improve breakfast to honestly deserve this.

My husband and I spent 2 days at this hotel although we paid for three. We ended up leaving a day early to stay at a nearby hotel with a pool and free breakfast and a view. So the positives of this hotel: - the AC - we were there in July so it was HOT - there is a gym. It’s small and for some reason, the AC was not on the 3 days we used it so it was like a sauna, but there is a gym. - relative close proximity to restaurants and beach. Very walkable. Negatives: - COST. Of everything. We ordered 2 coffees to be delivered to the room. It cost 20 euro. - Breakfast was not included in the cost of the room. - no one explained anything to us when we checked in. No how to get on the wifi, no how to call the front desk, no nothing. The check in was very abrupt. - the room was in the lower level of an adjacent apartment building. And it backed up to the train tracks. Fortunately, the trains are not very loud but still, you can certainly hear them - the pillows and the beds - FLAT. Hard. But in all fairness, I can’t say we had soft mattresses or pillows in any hotel we stayed at this trip. - no view Overall, I wouldn’t stay at this hotel again. It was comfortable and met the basics, but way too pricy for what it was.

Super location and nice rooms. Unfortunately a lot of coach parties arrived during and stay so it was super busy. I actually caught covid from one of the party who coughed all over me :(( Also when I asked for a towel for poolside I was rudely spoken to. Breakfast nothing special and breakfast room too busy Would stay again but choose my time

I booked a five night stay here with Tailored Travel. The website of the hotel really raised expectations showing light and airy rooms with beautiful drapes. After paying a hefty single supplement our rooms could not have been more different . The first one I was shown had a tiny skylight with an odd net drape. Im fairly short so couldn't see out. You had to duck under this curtain to walk around the bottom of the bed. No wardrobe just a rod with some hangers. I refused to stay there. The second room offered was in the lower ground floor. The ” French ”door could hardly be opened as there was an electric car charger just outside in the car park. The bathroom was tiny and narrow. I measured it and it was approximately two A4 sheets wide. Anyone over 5foot 3 would have hit their knees on the towel rail using the loo or bidet.. Other single rooms for solo occupancy were equally as poor. Either no chair, no dressing table unit no proper window etc just an unpleasant place to stay. Beds are rock hard. Totally unacceptable accommodation for a hotel purporting to be 4star. The website shows a kettle with cups and one assumes coffee and tea would be provided as is the norm on a hospitality tray . When we queried where the coffee and tea was we were told coffee was available from a vending machine on the first floor ! However this wasn't sachets etc but actual coffee. Why provide a kettle but nothing to use with it ? Food for the party was very average. Maybe the al la carte was better. Most of the waiting staff were off hand. Once when I asked the waitress for something it was almost slapped down in front of me . One waiter only actually used to smile at us when we walked into the restaurant and was helpful and friendly. I wish I had found out his name . We did not feel very welcome. Amazingly on our last night the waiting staff became very attentive and we then noticed the tip envelope on our table. Pity they hadn't been like it all the way through our stay. There seems to be mention of a spa but this was shut and looked like it had been for a long time. Maybe if you book this as an individual you might have a better stay. If you're travelling with a party and also paying a single supplement AVOID. Maybe other nationalities had better luck and Hotel Tettuccio ( I won't use Grand it isnt ) thought because we were English we wouldn't complain . WRONG.

My wife and I have stayed in Montecatini Terme on quite a few occasions, (about 15 we think), and stayed in various hotels. If/when we return we are always going to opt for SmARThotel Bartolini. Everything, from the welcome to the final check out, (and even after because we were allowed to wait until our train time because it was raining), was perfect. Breakfasts, made to order are perfect and nothing is too mush trouble. If bathrooms could fit into suitcases the hotel would now be one short! Beautiful!