Szeged Apartments

We stayed for 1 night, very clean hotel room, good location, but the hotel room was 3 times more expensive than normal as there was a sports event in the city. For this price we would have expected there to be working air conditioning in the room, especially since the temperature during the day was around 27 degrees and our room was on the 8th floor with a south facing balcony on a sunny day. When we phoned up reception to say the air conditioning is not working and it was 25 degrees in our room at night we were told that someone would be out in the morning to look at it. We then had to remind the person that we are only staying for 1 night so it's not much help to us if someone comes out in the morning. They just repeated that someone will be out in the morning and we weren't offered any other solutions like moving rooms or bringing a fan up to our room. We were staying with our 9 month old baby who was not used to the heat and was up all night. When we complained about this again at check out we were told that the heating is centralised and that they were turning the air conditioning on the day we were checking out. For the price we paid I think it was unacceptable that they didn't have air conditioning or didn't organise the air conditioning to be switched on when the it was that warm outside, or offer any alternative solutions to make our stay more comfortable especially when travelling with a baby.

Stayed here for one night and must say i was impressed of the lovely comfortable beds ,but that was it,the beds were fantastic i must admit and the view to the Doom church but that was about it.Reception was great good tips from the lady about restaurants ,lovely from her to inform us they will chrage us 15€ for parking our car downstairs( they wont wash it either for that price),and ask us if we have any allergies for the breakfast .Ya...talking about that breakfast : eggs are not for everybody s taste im sure im not the only one,and the bread rolls were undercooked and baked cheese or whatever that was is too cold to eat and tasteless.Place was clean but the WC smells funny probably from the products they use to clean which stink like cheap .Level of the hotel is ok but for the prices they charge its way lower quality.And the project architect who organised these room and the bathroom sink is deffo not a master and needs to rethink .Baby bed was nice to have in the room but if not requested in advance takes too much place in the room .Appreciated the Islam tv channels too .Owners should inform in the website about the charge for parking as in all the hotels i stayed in Europe nobody charged for this and deffo not 15€!!Overall a nice experience but needs improvement in many aspects .Though thanks for having us but for this price i would look for another next time i visit Szeged .

The hotel was relatively clean, the rooms were spacious, there was a kettle, and the breakfast was delicious with a variety of options. It is also located in the center of Szeged, so it is ideal for sightseeing. However, I decided to lower my rating because of a male staff member. This time, I stayed for one night from August 13th to 14th. When I checked in on the 13th, a male staff member told me that my reservation was for August 23rd to 24th. However, when I checked the ******* website where I made the reservation, it said that I would stay from August 13th to 14th. So when I showed the reservation screen to the staff, they said, ”Show it in English.” Since I made the reservation on a Japanese website, I cannot display English immediately. So when I said, ”If there is a room available, let me stay,” they said, ”There is not a single room available today.” So I made an international call to ******* in Japan from Hungary to confirm, and they said that ******* was correct and it was the hotel's mistake. About 5 minutes after the call, ******* seemed to have responded, and while I was waiting in the lobby, the male staff member called me to the front desk. The male staff member only told me, ”A room has become available,” and handed me the room key. I received the key and checked in, but was there something strange about it? First of all, there was no explanation or apology from the hotel, which was the cause of the reservation mistake. Why should a customer make an expensive international phone call to confirm, even though it was the hotel's mistake? It is also hard to imagine that a room would become available in just 5 minutes or so. I wonder if the male staff member made a judgment based on the person (very discriminatory). Furthermore, when I checked in, there was no basic explanation (such as breakfast time and other points to note) and he handed over the key without saying a word. This is inappropriate for a front desk worker. Everyone else was nice except for the male staff member at the front desk. I thought it was a shame that the impression of the hotel changed like this because of one staff member.