Helsingor Apartments

This is our second stay at Marienlyst. We had a fantastic first stay although the service in the main restaurant was below mediocre. Now with our second stay, we got absolutely zero flexibility from the booking desk or the front desk… I had asked to access the spa early on the arrival day as our dinner could only take place at 6 pm and with a five course meal, I couldn’t see us making time for the spa too (we had spa access included from 7-11 pm and again the following day from 7 am to 14 pm). Since we had to leave early the next morning, we would not be able to use the spa that day either. They told me that I could pay an additional DKK 700/couple to access the spa earlier. No changes were possible. Just to add here, an early spa access at Skodsborg Kurhotel is less than half of the what Marienlyst charge. I spoke to several of the staff members there and got the same answer. Nothing they could do to help out! With the prices they charge for a spa and gourmet stay, I can’t believe the lack of service and flexibility can exist in such a place. What a shame that an otherwise great hotel, fail so hard on the customer experience end.

The small Hotel Hamlet is a strange little hotel. Helsingør is a beautiful little town and well worth a visit. If you do decide to stay the night, worth it as this is one of the most charming places on earth, I wouldn't discount staying here because the staff are very nice and helpful and the location is really very good, near the water and the train station. Although our room was on a corner and had lots of light, it smelled just terribly of old dirty shoes. The carpet we suspected. We bought a bottle of Febreze and nearly used it all in three days. We left our windows open to air things out until we missed closing them before dusk and had to contend with mosquitos. The Saturday traffic is quite crazy and the hotel is across from one of the loudest bars in town, which was loud until 2am when patrons streamed out, so if you do decide to stay at the hotel ask for a room in the back if you wish to sleep on Saturday night. The bathroom had no window so got very warm if the door was closed. If you are there on Sunday there are only a couple of restaurants that are open in the evening so be aware of that as well. One last thing, the staff was so helpful, that when I thought I had left my new Italian sandals in our room and asked them to check after we left-they did not find the sandals but they made sure to look and emailed us back, be aware though that they do not staff the hotel after 7pm so make sure you are all set before then.