Karlovy Vary Apartments

Pleasantly surprised by the hotel, which is really 4 villas inter joined. Room was spacious and elegant. Large pool, 2 saunas and pools. Room to sit outside in garden. Food was good. Really excellent breakfast buffet and dinner buffet was surprisingly good, though little expensive. Dining room self lacks charm. Very zealous staff who clear everything swiftly. Hotel was quite empty so plenty of room. If full may feel crowded. Parking is a bit expensive but little other choice nearby. Center is 10-15 min walk away. Felt nice to be able to leave the busyness behind, retreating up the hill to the hotel. A treat to stay here, feeling like a fairytale park in the hills.

Věry lovely hotel. City Center , gorgeous swimming pool with amazing view, great breakfast. Very Good Wellness zone and exclusive Thaj massage, which I really liked. The Best weekend stay I can reccommend

Located in an excellent location in the small town of Karlovy Vary, the hotel has a long history, standard services, and thoughtful and careful front desk and room service. The breakfast dishes are average but the service is in place. Clean and tidy. Worth recommending.

My wife and I lodged one night at this hotel, while travelling. The room was excellent and rather large. The place is quite big, so getting from the reception to our room and vice versa was a bit complicated, also because you have to use your access pass every time you take an elevator. The receptionists are not sufficiently fluent in English, or don't speak English at all. They did not suggest that I could speak German instead. The breakfast was very nice, with ample choice. The dinner procedure was a bit special... we gave our room number at the restaurant entrance desk and made our choices from the menu. There was no bill or receipt at the end and no signature asked. When I asked the restaurant personnel for the bill, they didn't understand. The drinks, in our case a bottle of wine, were provided by the bar in the room next to the restaurant. Personnel is not taking the drinks order, you have to go to the bar yourself and order it there and you can only pay by card, they do not accept cash. On checkout, next morning, I could pay for the dinner, but only by card, because the receptionist did not have cash change, she said. I would suggest, that the hotel's management thoroughly review all customer interaction processes (reception area, restaurant, bar), because these are inefficient and sometime even unpleasant! The place itself, Karlovy Vary city centre, makes great photographs, but I would rate it 'disappointing' in terms of outdoor amenities. There are countless overpriced jewlery shops, but only a few nice restaurants and bars. If you have seen Karlovy Vary once, you don't need to see it again...

A very big traditional hotel 100 years old , in a very nice location but not in center . A funicular going to center of town but only till 1900 . The hotel is not air conditioned , so very hot in summer . Rooms are big and nice with great views. Breakfast buffet good. Spa treatments and indoor pool .parking 20 euros a day . Service ok but not friendly , maybe something of the local tradition. English speaking partly .

Naplacuju dva puta za istu uslugu

I'm currently staying at the Olympic Palace and booked it because the reviews were so good - not because it looked amazing or because the price was good - neither was the case. I just wanted the nicest hotel in town besides Pupp. Unfortunately, this hotel was way below even a four star standard. We paid 300 euro/night and called ahead to ask if we could pay a bit extra to upgrade to a larger room with a balcony. They offered a Deluxe Room with a Balcony for 20 euro extra per night. When we arrived at midnight, there was only one poor woman at the reception who was brand new on the job. She tried so hard but it took 10 minutes just to process our documents and then when I confirmed it would be a Deluxe Room with Balcony, she said no - but that we were charged the 20 euros anyways. When I asked about the larger room, she said it would be over 100 euro/night and would take a very long time to get us in a room like this. We just wanted to sleep so took the small room, which was not very nice. The shower head did not work the entire time, neither did the AC. My assistant called ahead to book a spa afternoon for us and ask what the spa would recommend. We tried calling the spa the day-of and they never picked up. We went down and were told to return in our robes. There was no spa reception. We were told to go back up to our room and find the paper with our spa confirmations and go directly to those rooms. It was the most rushed massage I've ever had - even before my back hit the bed, it started on my feet. It was a fine massage, but not what I'd expect from a spa hotel. Afterwards, the spa staff had recommended the ”salt room” - we were excited, thinking this must be some kind of salt scrubbing room or unique experience. No. It was a room with fake salt hanging from the ceiling, very cold AC, and beds with dirty blankets thrown over us, sitting in lawn chairs. It was supposed to be a 45 min experience - just sitting in the chairs doing nothing. We left immediately. The spa team, when we finally found them, said ”it's supposed to be like smelling the salt in the ocean” - it was a hilarious excuse for a spa treatment, which we're still laughing about. They tried to charge 30 euro for this. The pool person (once we found him) also said the pool was thermal waters. They were not. The service here is limited, the property is nothing special, the price is high compared to the rest of the town, the spa is not nice, spa staff are nowhere to be found, the system is confusing, and it was by no means relaxing.

Nice location, nice building but poor service. I was told they have kingsize mattress and 1 piece finally it was two pieces with a difference of 10 cm between the mattresses. When ordering no one actively really came, young team and unexperienced. Having soo much space they could really make a nice SPA area, two Saunas only, pretty small and in the relax area outside you only see four walls. Perfect location and nice building as such but the smaller things that make the big difference were simply missing.

The view is a city view room, the view from the window is very good, very close to the various attractions, breakfast is very rich, the important point is that the quilt is really soft and very light but very warm ~ no kind of hotel quilt feels a little wet, the room is very Big and very warm, I really like this hotel~Recommended recommendation, the price is very high~ If you want to go, you can ask the local traffic information of the hotel front desk, also help us to inquire and print it~ Figure 1 is taken from the window of the room we live in. ~

It took a lot of effort to get to the hotel. The hotel area is quite large, divided into blue areas and green areas, plus a single-family area. However, the order could not be seen at all. We all walked to the blue area and went to the front desk to check in to know that it was actually on the other side.