Glenelg Apartments

The Grand is without a doubt all about the location! Given it’s ocean front position it should offer an absolute premium experience but instead falls a little short as it continues to date without much sign of refurbishment. The rooms are basic, the carpets old, the furnishings aging and everything just feels in need of some love. Bathrooms still have showers over the bath with shower curtains and the air con in the room wasn’t very effective (too hot despite being on the coolest setting). There was also a wedding being hosted during my 1 night stay and despite my room being on the 5th floor (ballroom is on level 1), I could hear the band/music until the end of the reception at 11:30pm. On the positive (besides premium location), the staff at reception / concierge were excellent. They greeted with absolute care on arrival and happiness during check out, despite being early in the morning. It felt like they enjoyed what they did and that’s so good to see in customer facing roles. Worth considering this hotel for a stay, just as long as you’re happy with basic ammenities in a great location.

Although staff at reception were friendly and helpful, management need to allocate more resources to cleaning (as I’m sure the limited staff do what they can with the time they are allocated to clean each room). The state of my room was disappointing to say the least. Rubbish was left from the previous occupier in the bathroom cupboard and with the tea/coffee supplies. The floor looked like it had not been vacuumed. The thick layer of dust along the top of the bed head was unbelievable. It was warm in the room but the ceiling fan was filthy and therefore I didn’t want to use it. Thankfully the toilet, shower and bedsheets were clean but I honestly thought about leaving within 5 minutes of my arrival! The small on-site parking is handy, but it’s tricky to manoeuvre into and only available if you’re in early. The website photo of the executive room suggests it overlooks the park. Sadly, a view of the car park was for us, but the good thing about this was that it reduced the noise from the street. I will not stay at Ensenada again. I will avoid Glenelg as well - too noisy (late night bars), too busy, and quite grubby overall.

No reception or front counter. To get in is is similar to booking cases at the airport with a computer system at the front door. Had a problem with the operation (probably me) and no sense out of the first phone call for help but no worries with the second call to another number. The place is looking a bit tired in the hall ways however painters are working out side so maybe going to do the interior. The room was good size being an older place, bathroom new and modern, overall a nice room with usual facilities, a look out over the city. 10th floor. Would go back again in the future.