I booked this hot spring hotel because it looked so nice and located on the beach in the photos.
Thanks to the friendly staff, I had no inconveniences during my stay.
However, the following needs improvement.
1) Hot spring bath: The water in the two private jar baths in the open-air bath was too cold to use. Why didn't they refill the hot water?
2) Even if I feel thirsty while bathing, I can't drink water unless I go outside, which is inconvenient.
3) When I tried to apply for a train station pick-up service through Trip.com customer service, they said there was no such service. However, I was able to make a reservation when I went to Japan and called. Whose mistake was it, the Trip.com employee or the hotel employee???
4) The Trip.com customer service employee's response was too sloppy. Is it a language problem?
5) The hot spring water is good, and the outdoor hot spring has a sea view, so it's charming. Most of the cosmetics in the locker powder room are not refilled.
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