Guest User
July 8, 2023
Booked this hotel for 1 night through trip.com and very satisfied with the booking. I was a little early on arrival, but the reception was not difficult at all and was very hospitable. The massage, hammam, sauna and swimming pool was a magical experience and also gets a big 10!
In particular the Indonesian masseuse was very friendly and professional. Her female Turkish colleague (I think managerial position) was very catty and unable to communicate. I am always used in a hotel to pay at the reception at the end, but this lady yelled at me in poor English to pay. When I told her I didn't have any money on me, her tone changed and she became a monster, which scared me. I explained to the lady that I will pay at the reception, but she did not accept. When I took money from my hotel room and wanted to pay the lady, she told me that I had to pay in Turkish Lira, while a separate price list stated in euros. I also pointed out that the information booklet lacks a price list and that this is required by law. I complained to the reception about this incident, but I suspected that nothing was done about it!
Too bad because this lady has ruined my evening and night! Massage in this hotel so never again!!
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