Guest User
March 19, 2025
We booked a room in advance, the hotel confirmed the reservation. Since we were traveling with children, I contacted the hotel again before the trip and they again confirmed that everything was fine with the reservation. But upon check-in, we were in for a surprise: they told us that our room was occupied. What do you mean occupied? We booked and we have confirmation! At the reception, a young guy who does not speak either English or Russian, translated for us through Google Translate on his phone that our room was extended for another 3 days and that we could check in in 3 days. What??? Seriously? When we asked to offer us an alternative, he shrugged his shoulders and said that everything was occupied. It's good that this is not our first time in Antalya and we know our way around the city. Tired from the road, with children, with suitcases, we had to urgently call hotels and look for an option. This hotel did not even apologize! By the way, there are renovations going on around the hotel. There is dust, broken glass, garbage everywhere. For some reason, no one wrote about this in the reviews. I assume that the reviews are "their own". Afterwards, we were even glad that this happened, because we found a hotel in a great location. But the very fact of such an attitude. I do not recommend this hotel to anyone. For the same money in Antalya, there are much better options and in a great location.
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