Residence Inn Hotels in Ann Arbor

I made a temporary reservation and arrived at 11:30 in the middle of the night. There is only a twin room on the first floor. When I walked into the room, the smell was very heavy and it felt very damp and airless. This hotel is very large and newly renovated, the free breakfast is very rich, and the service is very good, someone will greet you with coffee or tea. There are coffee machines, refrigerators, and microwaves in the room. The hotel has a large swimming pool and gym. The surrounding area is safe and spacious, and the car can be parked freely. A few steps out of the hotel, there will be gas stations, supermarkets, and it is very convenient to buy some food and process it. The particularly good thing is that there is a car rental company in the hotel, and the car is parked right next to the hotel, which is a great service!

Hotel is good, (*๓ ́╰╯`๓) The only thing that can be included if breakfast is perfect! The surrounding traffic is quite convenient and the parking lot is big enough. The hotel to the restaurant can walk from the indoor passage, it is also very convenient!

We have stayed at other hotels when visiting our student and this is one of the best. Great location, great rooms. We were only there for a night but it did not disappoint. We walked to amazing restaurants and shopping. The curtains are actually blackout and the bed is so comfortable you will want to know what mattress it is. When you walk up the view over Ann Arbor is great.

The hotel was quite clean, there was no elevator, and two large boxes were on the second floor. Like an upgraded version of the motel, but the room is very comfortable, the bed is big, the quilt is very soft and comfortable!

The location is located in the city center and the university campus. The hotel is clean and comfortable, with advanced facilities, user-friendly design, and good service attitude. The son is very praised, saying that it is on the same level as a five-star hotel, and the breakfast is good!

All of these positive reviews are shocking to me, definitely planted for sure. I stayed on this property when it was the Candlewood a few years ago and it was ok. Just got back from there and it has REALLY gone downhill. Checked in, went up to my room and it smelled like stale cigarettes and bad decisions, went back down to the desk and the clerk immediately changed my room. she was the best part of my stay, very pleasant and trying hard to help me. She walked up with me and agreed that the room smelled. She walked me to the new room and it smelled better. After being there a few minutes alone and looking around, I realized that this was NOT going to be good. The phone was not plugged in and there was no where to plug it in. The dishwasher door was broken and there were dirty dishes in it. The chairs were ripped and had food stains, the refrigerator was old and dirty made a very startling loud clunking noise when it powered off. the cheap coffee pot was broken and unusable, there was popcorn and filth under the couch that looks like it been there for a LONG time. The clock wasn't set to the right time in the bedroom. it was very dusty, dirt in the drawers, hair in the tub, chairs ripped and food stains on them, nothing was replenished, no body wash, soap, extra towels, dish soap, NOTHING. It looked like it was a quick ”flush and dust” ( Barely) after the last guest. I headed down to the front desk to see if I can at least get some supplies (I passed an old sock on the floor in the hallway, which remained there for my entire stay) and I saw a housekeeper along the way, I thought maybe I can ask her for what I need, I said hello and she IGNORED ME! I continued down to the desk, was telling the clerk what I needed and I heard a voice coming from the back yelling to have the housekeeper go up and make it right. I then asked for the manager, she came out and the first thing out of her mouth was I gave you a discount for one night of your stay because you weren't happy. I told her that I didn't want the discount I just wanted to tell her about what was wrong and she may want to consider training the staff better, she was very ”Canned” in her responses telling me that they are rated up in the 90s, its a great property, the staff is amazing and she was very sorry, BLAH, BLAH, BLAH. She said there was a long term guest that stayed before me (SO I guess that's a good excuse?!) I asked her to come up to the room and see for herself because i didn't want to ”Be that girl” and just complain and she completely ignored my requested and wanted to send her housekeeper up to make it right, but I had to tell her if I wanted her to go up fast because she was leaving for the day!( The one with the attitude that totally ignored me when I tried to approach her on the way down? No thank you) The manager was so snarky and phony, When I realized that she would be ZERO help to me I respectfully thanked her and wished her a good day, she yelled no YOU HAVE A GOOD DAY, as I

It was OK, but that's as far as I can go. Overall, what the place lacked was the warmth, cleanliness and welcome that one would expect. Our room was decent. It has a ”cooler” but no microwave. The bathroom sink is located outside of the tub/toilet area, which was nice. Adequate counter space. But the beds and pillows were lumpy and uncomfortable. We did not get housekeeping services one day, and were left with dirty towels on the floor with no replacements, which we then asked for at the front desk.  The fitness room was not cleaned as dirty towels were strewn about the floor and equipment.   The complimentary coffee in lobby consisted of one caff and one decaf carafe, with 2 large pumps of Coffee Mate. (yuk!) The lobby cafe and bar was very overpriced ($26 for 3 medium coffees and $50 for 2 drinks!). We entertained some family in the lounge area, and had asked for the fireplace to be turned on to take the chill off the room and add some ambiance. We were told that the fireplace hasn't worked for 3 years! The lounge area had dirty cups and napkins and crumbs on the furniture and tables, which we cleaned up before we could sit down.

I have never stayed here before, I was very pleasantly surprised . Rooms are very clean , staff are polite and professional. Tea & Mary at the front desk have made my stay so easy. I have a temporary handicap and I could not walk up to the front desk , the GM walked out to my room and took my payment up to the desk and brought my receipt back, hows that for service. That one made me want to cry.....Thank you so very much for your kindness... The way the world is today with the rudeness & disrespect minimizing people's needs at these hotels, let me tell you the staff members here are a far cry from any of that. They are just amazing. Thank you so much to all of you.