Highland Glen Lodge Bed & Breakfast

We have stayed here 3 times before and enjoyed the Lodge and it’s amenities, enough that we booked again for a May 2022 pre-cruise visit. We got a call while en route to Anchorage that they had a fire at the Lodge and we’d need to find different accommodations for that night, and that they would refund to my credit card. We did find a hotel room and continued on our vacation. After we had been back for a few weeks, I called to see when I could expect my refund and was told that the owner was traveling in England and another person was handling the refunds. Making a long story shorter, I ended up going back and forth with her for 3 months, with her telling me that the refund had been processed and me telling her that I did not receive any refund on my credit card at all, ever. I pleaded with them to just send me a check so I could be done with this and they could pursue whatever the problem was with their bank, and they finally did. I sent them everything they asked for to verify my payment, even copies of my credit card statements showing no credits received; I also offered a three-way call to AmericanExpress to have them verify what I was telling them. So it took almost 4 months to eventually get my money back, and throughout they came just short of calling me a liar. No apology in the end, even for a return customer that gave good reviews of previous visits. I know they had a rough summer, but so did I and I didn’t deserve to have my integrity questioned like that. I am an honest person, and to be fair to anyone looking to stay here, I’ll say that it is (or was) a lovely B & B in a good location, which was why we visited a few times- just don’t try to get your money back if you or they have to cancel!!.

There’s lots to love about this charming b&b. The location is close to town but secluded on the wooded hillside, the house is old-world charming and beautifully furnished, the hosts are kind and attentive, the upstairs gathering area for guests is comfortable, well equipped, well stocked and inviting, and the breakfast is wonderful. The only minor glitches we experienced were no hot water in our shower (although there was hot water in the oversized tub and sink), the front door key pad entry was fussy and required some strong shoulder action to push the door open after hours, and although there was a clock radio in our room to show the time and to set a wake-up alarm, it was unplugged and we couldn’t get it to work. Overall though, if there was just a little extra attention to maintenance, this would be (and already is in many ways) a premier place to stay in Anchorage.