Element Anaheim Resort Convention Center

Booked for a Disneyland trip about a 15-20min walk depending how fast you walk. Very clean

We stayed at Element Anaheim Resort Convention Center as Bonvoy Gold members from July 23–27, 2025, using points. Our stay was chaotic and upsetting. We were told we had an upgraded room and would be placed across from our family—confirmed through the Marriott app and chat. At check-in, staff told us the upgrade was a corporate error and our room had been given away. We weren’t near our family and were put in a standard room. The next day, we were moved to the upgraded room and assured we wouldn’t have to move again, even though we had a separate reservation for the last night. But on Saturday morning, we were told we’d have to move again—breaking yet another promise. We ended up in three separate rooms over four nights. We had to leave Disneyland midday, pay for an Uber, and pack up again. The worst part was Friday night: a man aggressively knocked and rang our doorbell insisting to be let in. We heard a woman yelling and later learned he had entered another guest’s room. It was disturbing. No follow-up from the hotel. My daughter, who has anxiety, didn’t sleep well the rest of the trip. Staff was polite, but the management response was slow. I asked to speak to a manager Saturday and was told no one was available until Sunday (our checkout day). After insisting, they did call someone, but they simply confirmed we had to move again and deferred resolution. We were only comped one night of parking. For the stress, time lost, and emotional impact, this was very disappointing. I would not recommend this hotel for families, especially if you value peace of mind, consistency, or are using points expecting a quality experience.

Darah was very kind since the beginning, she looks the best choice for the customers, if you don’t want to lead with room problems it is your best choice.

Darah and her staff were outstanding from check in to check out. My husband is Marriott Lifetime Titanium. We appreciated her recognizing his loyalty. The room set up was perfect for our family of 5. I highly recommend staying here for your next Disneyland visit.