Eden Roc Inn & Suites Anaheim

So many bugs i found in the room. I would never choose this hotel again

Check in was smooth with very kind individuals at the front desk. The bathroom was not completely clean but the bed was comfy. No large complaints, pretty good value for the cost.

Great hotel across the street from disney. Quiet, clean, friendly. Has a small pool. Large rooms that seem to be newly remodeled. Will definitely stay here again if in the area. Have already recommended to a friend. Outside is older looking, but inside is very clean and fresh.

Isaac provided amazing customer service and the room is incredibly clean and spacious. What a great value! We will definitely stay here again.

Really great hotel within walking distance to Disneyland! Super impressed with the room size and comfy beds. Already booked my next stay!

My friend and I booked the Eden Roc for 2 nights. When we arrived the room and facility looked clean so we dropped our bags in the room and went to dinner. When we got back around midnight and were getting ready for bed we saw a bug crawling on the bed toward the headboard pretty quickly. I went to grab it with a tissue and it squished very easily, so we weren’t able to look closely at what it was. We were worried about bed bugs so we pulled back the sheets and inspected the mattress and around it and everything looked clean so we laid down to sleep. 30 mins later my friend feels bugs crawling on her and we turn the lights on and the bed is crawling with around 20 bed bugs!! We call the front desk (now around 1am) and he comes in to see the bugs and immediately gets us a new room. We were apprehensive to even stay but had nowhere else to go. He gives us trash bags and we inspect all of our stuff as best we can before moving to the new room. We inspect the new room and everything looked OK (but so did the other room!) so we nervously laid down. Thankfully no bed bugs but we could hardly sleep worrying about finding more and taking them home. At 8am we ironed all of our clothes piece by piece hoping if there were any in our things they would kill them and put everything in new trash bags and planned to leave them in the hot car while we went to the parks. We go to the front desk and the GM Agnes C was working. I let her know we wanted to check out because we weren’t comfortable staying another night and wanted to be refunded for both nights. She said she could refund me for the night we weren’t staying but would need to call me in a few days for the night we did stay pending an exterminator inspection. Although I didn’t like this answer, I understood that was their protocol. I explained whether or not they were determined to be bed bugs, we had bugs crawling all over us which is not acceptable and if we were denied a refund who was the next person above her I could go to. She indicated she was the GM, which I understood, but wanted the name and contact information for who was above her in case I had to escalate my concerns. She immediately became super rude and combative, insisting she would call me in a few days. We go round and round with this and we find out it is 11am and an exterminator hadn’t even been contacted yet, which I did not find appropriate. She indicated she was working alone and was very busy, which I get and I sympathize, but I would think a bed bug infestation would be a TOP priority for a hotel. The fact that it wasn’t tells me this is not an unusual occurrence for this hotel. Her behavior was beyond unprofessional, I was floored at how rude she was behaving when I am just asking for her manager’s information in the off chance I need to reach them since I live out of state. After going back and forth for around 30 mins she begrudgingly gives me his information. A few days later I received a call that indicated the room was in fa