Renaissance Hotels in Amsterdam

The hotel is relatively close to the airport, about 10 minutes by car. I took the shuttle bus from the airport to the hotel. The time was quite punctual. The hotel is relatively old, and the room is quite standard. There are no big highlights, nor are there any big shortcomings. I didn't have time to eat breakfast, which was a waste. One thing is very bad, the amount paid by Ctrip includes the city tax. But the front desk still reduced it and asked me to pay it again. I took out the order to show him, and it already included the city tax. The guy at the front desk still insisted, and gave a random reason that the city tax you paid by Ctrip is for the country, and my city tax is for this city, and he looked very convincing. I had no choice but to give it to him. I went back to give feedback to Ctrip, and they really overcharged, and Ctrip refunded it. I give Ctrip a thumbs up.

Hotel location is very good, close to Central station Dam Square etc We go to the hotel since the last 15 years. Quality of services is good but not as high as it was in the past First rooms we got has a very bad smell we requested to change. No issue with the new room What we noted the last yeas is that some parts of the hotel and rooms need some refurbishments/renewal. To be considered as a 4 stars rather than 5 stars