Hotel City Heart

We were provided with rooms in the basement which was very suffocating as there were no windows..one of us got a room on the 3rd floor, which was smelling of wood varnish and paint as the hotel is currently under renovation. The smell was unbearable. We had to look for another hotel. Luckily the management proposed us to stay in another of their chain hotel itself,though it was quite far from the golden temple,the stay there was quite good.

The hotel is under maintenance everything was ok except they mentioned on the mm t app about food inclusion. And i booked it with breakfast but they dont have working kitchen. So they gave us breakfast from outside. This thing has to be fixed.

Location is good, vehicle stops 50 m from the hotel, golden temple gate is nearby, shopping and food options are easily available. only draw back the queen rooms do not have an open view from the window ( view is blocked by nearby walls) due to which there is no natural light in the room even during day time.

Internet was not working at all, they had 0 internet services. Had to ask multiple timrs to get it fixed. We had to ask even for water bottles so many times, there was some glass which was apparently broken already and we didn’t notice, on our checkout we were forced to pay for it, the manager and receptionist were so rude and their behaviour was pathetic.

I recently stayed at this hotel, which boasts an unbeatable location - just a short walk from the golden temple and situated in the heart of the temple campus. However, despite its prime location, the hotel fell short in providing basic amenities such as a kettle and door mat outside the bathroom. Unfortunately, the cleanliness also left much to be desired. The bed sheets and towels were not clean, and the housekeeping service only made the bed without changing the sheets. To our dismay, we found that the extra pillows provided had been used by previous guests and were dirty, yet they were not replaced or cleaned before being offered to us. It's clear that the hotel is still under development. Additionally, the wifi connectivity was poor, particularly in the basement area. While the location is a major draw, the hotel needs to focus on improving its amenities and services, particularly cleanliness and hygiene, to provide a comfortable stay for its guests.

Worst experience ever. They will charge you extra for just inviting a guest to meet you, by tagging it as member fees and take that amount to their personal bank account. They are so selfish and mean. The hotel doesn’t even have an operating kitchen. Wouldn’t recommend it to anyone.