Guest User
January 28, 2025
Severe Food Poisoning at a 5-Star Hotel – Unacceptable Experience We stayed at the Penina Golf Resort for New Year’s Eve, anticipating a luxurious and memorable celebration. Unfortunately, the "marisco" served as part of the first course during the gala dinner at 8 PM left us with severe food poisoning that completely ruined the holiday. My wife began vomiting by 11 AM on December 31, while I endured stomach discomfort starting at 1 AM and began vomiting at 6 AM on January 1. Both of us spent the entire New Year’s Day bedridden—my wife primarily with diarrhea but recovering within 24 hours, while I faced prolonged vomiting and diarrhea, taking longer to recover due to delayed evacuation of the contaminated food. These symptoms, including acute vomiting, diarrhea, and prolonged gastrointestinal distress, are classic signs of bacterial food intoxication, likely due to improperly handled or contaminated seafood. This is absolutely unacceptable, particularly at a 5-star hotel. Adding to our frustration, we heard similar stories from other guests and noted the strong smell of vomit and diarrhea in the toilets. Despite these evident signs, the reception staff dismissed our complaints, claiming we were the only ones affected. To add insult to injury, we were still charged the full bill. Food safety and hygiene are non-negotiable in hospitality, especially in an establishment of this caliber. The hotel’s failure to uphold basic standards has left us deeply disappointed, and we cannot recommend Penina after such a distressing experience.