Hotels near Literary and Memorial Museum Complex, Almaty

В полне хороший отель...да уставший...но всё же....полотенца для рук ног лица и тела... мыльно рыльное всё есть...бар битком....чай сахар есть....фен чайник.. есть гладильная комната...хорошее расположение....рядом много что есть...и дати место тихое...

Our July 3-12, 2023, family stay at the Novotel Almaty City Center Hotel for our son and daughter-in-law’s Qyz Uzatu bride’s wedding was memorable and outstanding. The staff was accommodating beyond expectations. Examples of services and assistance furnished include: 1) gorgeous congratulatory bouquet of roses, cake, and bottle of champagne for bride and groom upon their arrival, 2) Front Desk Receptionist Elmira ordered, negotiated, and “babysat” multiple wedding flower bouquets the day of the bride’s wedding event, 3) Deputy General Manager Yevgeniy personally helped finalize five 10-day room reservations, following up multiple times ensuring our full satisfaction, then emailing us a farewell and thank you note for our stay, 4) Front Desk Manager Altyn happily assisted with various requests, 5) entire staff was cooperative, positive, and professional, and 6) hotel restaurant’s breakfast buffets were delicious, and lunches were quite satisfying, too. Additionally, the hotel location was fantastic b/c: it’s adjacent to the large public plaza with memorial and fountains, as well as the tram to the nearby mountaintop which had restaurants, zoo, amusement park, etc.; walkable city center with nearby restaurants, shopping, green spaces, and more. Based on our family’s experience, we zealously endorse and recommend the Novotel Almaty City Center Hotel and will fondly remember our stay and the hotel’s kind, thoughtful, and service-oriented staff for taking care of our family.

Good size room, more amenities than expected for an Ibis including dressing gown and slippers. Small modern bathroom. It's a new hotel but some fixtures already show wear and tear, for example the toilet paper holder is coming away from the wall. I like the filtered water stations for endless refills of your provided carafe. Great location, shops and restaurants all around. Good gym and large modern sauna. Helpful staff provide good service and speak English. ”Line Brew” attached restaurant has delicious food at very reasonable prices. Breakfast buffet is a standard selection. Great value and recommended.

Stayed there for a night during my KZ trip, the hotel is located at a very comfortable location , the hotel rooms looks like more of heritage room with a few old decor plates and felt really warm, they provided with all the necessity services, and a secured cloak room was also there, I kept my luggage after checkout for almost a day and they were really helpful to store them at their place without any hassle and provided back the same in couple of minutes, They staff here speaks fluent English as well and take extra efforts to help their guest. Would definitely recommend to stay and get to know the services of the same.

This is the most disgusting hotel in all I have ever encountered. And it's not even small rooms - it's just a low price to explain. I arrived at work, lived 6 nights, during this time the room was never cleaned, did not change the clothes and towels! Even the trash was not removed. The breakfast was simply terrible - even the bake was able to spoil (all fat in oil, with a disgusting taste). The check was prepared two days (!) after the expulsion. Well, I didn't leave Almaty immediately, but just moved. In general, if you stay for a couple of nights without breakfast, then probably normal. But long stops aren't suitable.

Suitable for an overnight stay of one or two nights. A little outdated furniture in the room. There is a shared kitchen with a stove and utensils. Two shared bathrooms with showers. The neighbors are not noisy. Nearby is a shopping center with a supermarket.

Hotel is really good, centrally located and opposite to dostyk mall. We have been there in the month of October on the 9th floor. Rooms was very good neat and clean with city & mountain 🏔️ view'. Confrance hall Swimming pool facility Spa facilities Secret club on the 9th floor They also have some smoking 🚬 rooms Over all this hotel is really good and value for money. Thanks Mildom hotel team

Rather simple and quite clean structure, located not far from the center of Almaty. My room was quite spacious and clean, equipped with a balcony, bathroom with shower, courtesy set, in particular I found the bed very comfortable. Overall it is a good structure, in my opinion not yet accustomed to welcoming tourists from all over the world. Breakfast and language barriers (only one receptionist out of four I've had to deal with spoke English) to be improved. For the rest, I would recommend it.

Not so far from the airport. You can order a transfer, the driver arrives on a minibus. The hotel itself is more or less. On arrival – a bottle of water in the room. In the room is quite comfortable, beautiful. Snow bedding, coat. Tapets. Shosh with all the equipment, vent. There is a safe. Payable or not, I will not tell, didn't use. TV. Can't turn on. Whether the batteries were sat, whether the remote was broken. Time and need to understand was not. Wi-Fi and the Internet are quite stable. The huge minus was the lack of an accessible roast in the table area. The laptop or something else to connect. Only on the chest in the top of the bed. What is not very convenient. The mini-freezer-bar is full of the lock. Breakfast is organized on the ”-1” floor. It represents the choice of 5 complexes, little different between – eggs-glaze-omlet-becon-colbase- vegetables-casha-breads, in different variations. Tea, coffee, several biscuits in the vase. Very suffocated. Here you can either have lunch or dinner on the menu. When you leave early, you can tell the time and come for breakfast or order a room. A busy intersection nearby, not so far shopping centers, exchanges, market. In the corridor on the floor there is a smooth board, a tie. Stop for the night by car, and for a longer time, may still, look for something more interesting.

We recently had a stay at this Swissotel. Given the reputation of the brand, our expectations were naturally set high. However, the reality of our experience fell significantly short of those anticipations. 1. Check-in Procedure: Even with online check-in we were subjected to a 30-minute wait. One of our pre-booked rooms was not ready at the time of arrival. 2. Room's Condition: - A glaring lapse in cleanliness was evident with the state of the bathroom floor near its entrance (photo attached). - The bathroom door's sliding mechanism was faulty and highly inconvenient. - The overall condition of the bathroom indicated it's due for an overhaul and repairs (photos attached). - The discovery of a used ear swab under the table raised significant concerns about the room's preparation and cleanliness (photo attached). - A faulty power outlet in the bathroom added to the growing list of maintenance concerns (photo attached). - The discovery of a dead insect in the drapes clearly points to a continuous lack of attention to detail with the cleaning staff (photo attached). 3. Birthday Cake: Our agreement for a pre-arranged complimentary birthday cake was not only overlooked but was also delivered a day later than promised, despite having multiple conversations and providing evidence of our prior agreement (via the official hotel WhatsApp). 4. Water Bottle Replenishment: The consistent oversight in providing an essential like water, despite multiple request channels, was surprising. The water had to be fetched from the cleaning staff, we had to chase them and ask. None of the other channels, like the official app or the reception, fulfilled our request for the water delivery. 5. Dining: Our anticipation of an à la carte menu was countered by a buffet offering. Being told this was due to hotel occupancy levels feeling unsatisfactory. This went on for both evenings spent at the hotel. Portions of the a la carte menu were available only for room service. 6. Buffet Food Quality: The limited options, particularly for main courses (3), left much to be desired. Our experience with the freshly prepared pasta was particularly disappointing. It was watery, bland, disgusting. You could get better pasta at an office canteen. We have travelled quite a big part of the world and this buffet was easily the worst we have ever had. Both taste and variety were not worth the price. And we were forced into it by being denied the a la carte option. The hotel is above capacity - great, but we paid for the same service as if it weren't, right? Not OUR problem. 7. Breakfast Experience: The overall offering was lackluster. The variety was uninspiring, especially when compared to even basic 3-star hotels. Stale pastry (croissant from the day before) at a 5* hotel is inexcusable - these are absolute basics. Staff appeared overwhelmed, often forgetting to replenish food and drinks (had to be reminded many times) and struggling to manage guest numbers. Only 2 juice options fo