Guest User
May 5, 2025
Firstly, you are deceiving your guests on trip.com, stating that the room will have a mountain view, but in fact it turns out that you simply do not have such rooms. This is why we chose you, and even immediately wrote that we were counting on a room with a mountain view. You did not answer anything and we found out that all your rooms have a view of the street only from the administrator upon check-in!
Secondly, the condition of the room is poor. The exhaust fan in the bathroom did not work. The smell is musty. All the sealant seams in the bathroom are tired and dirty. The robes are torn. The door of the cabinet with the refrigerator is broken. The safe is closed and there are no instructions on how to use it, you need to call the administrator or someone else for help. And for some reason the administration is not responsible for lost things, do you not trust your cleaning staff?
Thank you at least the linen and dishes were clean and they gave drinking water. But for such a price we expected a more pleasant environment.
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