OYO Dunmar House Hotel

Sadly a bad experience tonight. Went for a birthday meal. One of us ordered steak, it was thin, fatty and grisly. At 8pm we were half way through a bottle of wine and were asked if we wanted dessert. We said we’d like to finish our wine and then have dessert but apparently the chef was waiting to go home!!! So were being rushed into ordering. Given that it’s a hotel why is the chef going home at 8pm??! We sat in the conservatory as the main bar area is dark and dingy with tv on. This place could be so much nicer if a lot of money was invested into it. Sadly in decline.

We did not stay in the hotel so can’t comment on the accommodation. We were there for our son and daughter in law’s wedding. The food was delicious and very well prepared, we had a family meal and then a buffet later everyone commented on how good the buffet was. The staff are excellent and extremely helpful . We came up for breakfast in the morning and it was lovely and our waitress was very friendly and efficient.

Enjoyed our overnight stay. Staff very friendly and food lovely

Very helpful & friendly staff. Breakfast was great!

This is a very nice place to stay away from it all. Our room was spacious. The service was pretty slow at the restaurant, but I would stay here again. Property was very pretty.

For a hotel which aims to provide a 5* experience (as per their website), they need to drastically improve their aim! Recently stayed for one night in what was described as a "Deluxe double" room. We arrived around 4.30, and were booked in efficiently, then personally taken to our room by the duty manager Leane. We unpacked our bag, quickly got changed and left to have an evening in Stirling. On our return and having more time to look closely at the room, we discovered no soap in either of the soap dispensers, a cracked window, window frames with flaking paint and black mould, windows were dirty. There was black mould on the back of all curtains. The theme continued in the bathroom. One window was screwed shut because the catch was missing, the roller blind didn't work, the toilet flush was loose and the cistern cracked. The wash basin was cracked, the chain on the plug was broken off. The plastic bath panel was cracked on the edge. There was black mould on the baseboard of the shower. Back in the bedroom, the old fashioned wooden floor standing clothes hanger was unusable as the top was broken, there was a sizeable chunk of wood missing on the bedframe, and when we turned on the centre light the amount of dust and cobwebs on the fitting was shocking. One of the bulbs wasn't working. The duty manager Leane was called, and she agreed that the room fell well below the standard, but the hotel was full so she couldn't move us. She said the owner was in the hotel and she would get him to come and see the room....he didn't bother. It was too late to start looking for another hotel, so we had to stay the night. The next morning, the new duty manager (Maggie) advised us the bill had been reduced from £99 to £49. After the delicious breakfast, we advised her we were not willing to pay for the room, but would pay £25 for the breakfast. She rang the owner who just said "OK, that's fine" This hotel needs a disgusting amount of money spent on it to bring it up to an acceptable standard, and its clear the current owner has no interest in doing it. I feel for his staff, who are doing a great job and deserve a medal in my opinion......he's lucky to have them.