Hotels in Al Maamourah, Alexandria

The manager is not flexible. I spec more than 7 days with two rooms, and they refused to give me the breakfast included even my request thus not happened with me all my life over world He is hiding himself and not in contact with the customer .

The hotel is very basic but is centrally located very close to the train station and the Alexandria library that you can walk, it also has several convenient shops to buy water and sweets. The bed was very hard and the noise of the street entered the room. I was also very cold the room. And it smells very much tobacco on floor 5.

I have extreme dissatisfaction and concern regarding a series of deeply unprofessional actions and significant mismanagement by the front desk manager, Bassant, during my recent stay at Paradise Inn from 27 June 2025 to 28 June 2025. My group consisted of four friends (A, B, C, and D) across three booked rooms. The core issues are as follows: 1. Misleading Information Regarding Sea-View Room Availability: Upon our check-in, my friend (A) and I (B) requested to upgrade our twin-bedded, city-view room to a sea-view room, offering to pay any price difference. We were explicitly informed by the Front Desk Manager, Bassant, that all sea-view rooms were fully booked and an upgrade was impossible. However, to our astonishment, our friend D, who arrived later, successfully booked and checked into a sea-view, queen-bedded room through Trip.com on the very same day we were told no such rooms were available. This direct contradiction is highly concerning and suggests a deliberate misrepresentation of facts. 2. Chaotic and Incorrect Room Assignment: Despite our original booking being for a city-view room (my booking) and D's new booking being for a sea-view room, the staff incorrectly assigned my room (A & B) to a sea-view, twin-bedded room, while D, who had booked a sea-view room, was assigned a city-view, queen-bedded room. This was a clear and significant operational error, leading to unnecessary confusion and inconvenience. 3. Unacceptable Behavior and Blame-Shifting by Manager Bassant: When we brought these room assignment discrepancies to the attention of Front Desk Manager Bassant, instead of acknowledging the hotel's mistake or apologizing, she shockingly stated that ”the guest on this order (A & B) took the new order's (D's) sea-view room.” This attempt to blame guests, coupled with a complete refusal to admit fault and offer an apology, is utterly unprofessional and unacceptable. Her behavior was dismissive, dishonest, and actively attempted to create conflict among guests. 4. Ineffective Complaint Handling - ”Complaint Unreachable”: Subsequent to the issues, I attempted to escalate my concerns to hotel staff. However, the complaint process effectively ended at Front Desk Manager Bassant's level, with her ultimate feedback being that ”the guest is not telling the truth.” This indicates a severe flaw in their internal complaint resolution mechanism, where the very individual responsible for the issues is also the sole arbiter of the complaint, leading to an obvious lack of impartiality and accountability. 5. The entire experience – from the initial misleading information about room availability, to the erroneous room allocation, and the subsequent appalling communication and complaint handling – profoundly reflects deficiencies in their front desk operations' professionalism and integrity. Front Desk Manager Bassant's conduct was not only unhelpful and dismissive but demonstrably dishonest and divisive.

Host in the center, almost on the embankment. The room is good, the plumbing is old, but it works.

Wonderful hotel! Super friendly staff, very nice interiors, comfort. To get the most vivid impressions, book a room with a sea view! You will not regret it

Beautiful old hotel on the water. I had a great sea view. The breakfast is fine but the roof top location of the restaurant and bar is great! The rooms are maybe a bit smaller than other places, but plenty for two of us and it is quite old and historic so one must understand. It’s got old decor, style, and elevator, but the bathroom, TV, and other amenities are modern and working well. I found the bed, pillows and linens to be clean and comfortable. Location is convenient- near shops, street food, other hotels with their bars and restaurants. Right between the library and the fort. You can see both from the rooftop restaurant or room balcony. About a 20 minute to walk to the library, 30-45 to the fort.

Hotel was clean and room was nice. Price was reasonable but there are other good hotel options in the area that might offer comparable rooms at slightly lower prices.

The rooms could use an update, but the room is consistent with the reasonable price. Staff were helpful and polite. The breakfast buffet had a good variety with protein options, which I liked.

The hotel is just super, what a stunning view from the hotel from the 16th floor, of the city and the sea, we were delighted. The studio is very spacious, everything you need is there, a refrigerator, a washing machine, a wonderful soft one. The hotel is very conveniently located not far from the train station, if you go from Cairo by bus, then from the bus station there are minibuses for 7 pounds to the train station, and from there it is 5-7 minutes walk to the hotel. We will definitely return to this hotel.