Plotnikova Natalia
February 25, 2025
This is my second time at this hotel. The first time everything was fine. For this trip I booked and paid for a week in advance, a gold standard room of 22 sq. m. with a king size bed. I arrived at the hotel at 16:30, the room was not ready, I had to wait. In the end they put me in a room of a completely different category, small, with a single bed, I had to argue and write to the trip.com website, only after that did they change the room. As a compliment they brought a plate of fruit. I think this is unacceptable for a hotel of this level. Moreover, we have another hotel room booked for next week and this is the attitude towards regular customers!? There was no hot water, the shower did not switch to heat, the air conditioner did not work.
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