Club Wyndham Old Town Alexandria

Overall the property is nice however there are some signs of age. The elevator to the parking garage was out of order during my stay which meant going up and down 2 or 3 floors. Not a big deal, but a small inconvenience. Also while my room was clean, it was musty. It smelled like there has been a lot of cooking in the kitchen and the kitchen odors have gotten into the furniture and carpet. It needs freshening up. Otherwise it was perfect.

2 issues: Coffee service in the lobby is apparently only for business travelers. For those on vacation who have relaxed morning start it’s usually closed. Elevator to the parking 2-3 floors below has been closed for repairs for over a year and there is no alternative to taking the stairs. (Handicapped beware) Other than the maintenance issues it’s a fun gateway to the region via metro where the elevators work.

Great hotel. Nice people. Very clean and well maintained. Only had a couple of problems: 1. Garage elevator was down and is being worked on. They expected to it be repaired by December. The workaround requires going up and down some stairs. 2. The Wi-Fi would not work with our iPhones. When I called support there was a hard to understand message saying the iPhone settings needed to be changed. Failing that, I talked to support and they tried to help me, but no luck. Fortunately, I had an iPad and an old laptop that works great using the Wi-Fi. Otherwise, I would’ve been pissed.

Do not use Live Suites, TRPJoseph or VRBO to book this property. We were specifically told that our reservation was guaranteed and would not be canceled for any reason. This proved to be untrue. Live Suites canceled our reservation 10 weeks prior to our trip. We then booked a different unit with TRPJoseph. TRP Joseph cancelled our reservation 3 days prior to our stay. Both management companies told VRBO that we had actually canceled the reservation.

Okay now I understand why the such low star rating. I won't go back. The rooms are okay, but outdated and not very suite we stayed in had inoperable outlets, outdated furniture that should've been thrown out a long time ago. They constantly contact you about sales offers to purchase more time and yet if you as I for simple things like creamer for your coffee or a later checkout time, we were either lied to and told it would be done or not at all. I accidentally overslept and awoke at 10 am which is the checkout time. I was stressed due to being notified just 10 hours later arlier that one of my relatives who had just been hospitalized a few days ago and another relative I had come to visit only had days to live. I immediately called the front desk to ask for an hour and was old no. They called the room 3 times and my cell phone once while I was trying to get dressed tears flowing down my face. Then 2 managers came knocking at the door to tell me I had 30 minutes to get out. I much rather prefer the location at National Harbor or sell the Timeshare and buy a home there because it was ridiculous.

The property is conveniently located near the metro and the free trolly that runs un and down the street. It is very close to the trail though, so that might bother some people, if you're not used to loud noises. Club Wyndham does have timeshares/ownership programs, so they will try and convince you to buy into those programs.