Royal Extended Stay

The unstayed stay I booked online. They said it was pet friendly. Got there to register and they said no dogs allowed. I told them to cancel my reservations and they said they couldn't I would need to do so here on hotels com So that's what I did. Then they charged me for the trip and refused to refund my money. They are crooks. They say they are the Royal Extended stay. It is what is on the building. But the hotel check-in office is for Royal Extended stay, Budget, and USA inn. How can one hotel be 3 hotels in one. Scammy for sure.

Trip concierge or scam artists. You decide I booked online here at ********** Hotel is listed as pet friendly. So I booked a 6 day stay. When I arrived there were 3 listed names for the hotel! Budget Inn Royal Extended Stay USA INN. Every building looked just as the other. Same hotel property. Everyone for each name business in the same lot was to go to the first building for check-in. It made absolutely no sense at all. I drove back around from the last building to the first for check-in. Then, I was told no pets allowed and they wouldn't honor my reservation. And asked for more money if they let a pet stay. Which was not the terms of the agreement. I was livid. Called the # for the booked trip and had trip insurance. Was told on the phone I would be refunded and it takes 72 hours. Today I got an email and was told they wouldn't fully refund the 6 day stay. Scammy for sure.

Knoxville to Dallas. Carla, at the front desk, who gave us a ride to the airport was wonderful. Its a basic economy hotel. That should explain everything else

Got to property and was told check in was at 3. It wouldn't have been a problem if it would have been any other day besides Thanksgiving and nothing was open. Was also surprised with a $50 deposit at check in even though there was nothing saying this in the reservation. My husband who recently lost his id was not allowed to stay with me because of property rules of all adults needing an ID to stay. Beds were hard. Found a roach crawling on my drink. The price was reasonable but I will not stay somewhere that I can't have my husband especially when I'm 4 months pregnant.

They was rude

Property was run down upon arrival when we entered room there was dead roaches on the floor and in the tub sheets were stained walls were stained ceiling had mold and water damage it was so bad we walked to the front desk to ask if they would clean it or something was told they jad no one to clean it or anyway to provide clean linings we just handed in our room keys and left drove 18 miles and found a nicer hotel