Hotels near Turquoise Museum, Albuquerque

This place saved us when our original hotel dropped the ball at 1 in the morning. Very helpful and friendly front desk staff. Rooms were impeccably clean and the beds are super comfortable. Breakfast is a step above your normal hotel breakfast. Biscuits and gravy, scrambled eggs, ham and potatoes are just a few of the options. Not to mention that had the coolest automatic pancake conveyer belt machine. I had never seen anything like it and it made 2 hot fresh pancakes in a matter of minutes. Made me want one for home. Great experience overall.

One of the reviews prior to my booking described it as quaint. Yes, A little bit of that. All of the staff I encountered (6) were extremely polite and willing to please. A turn off for me was that the facility needs a lot of attention to maintenance. Also the location was not easily found for someone visiting from out of town.

We booked a King suite for 2 adults and 1 child and were put in the “Tower” area Rm#391 of the Hotel. The parking lot for this area sits behind a vacant commercial building that has some sketchy looking people hanging around, Drugs? ************? Homeless? were our first thoughts, the chain link fence that divides the properties is leaning over in spots giving the appearance that it has been climbed over several times and there appeared to be several vagrants in the area on the streets. We booked here for the use of the hottub which was not working and was told that the jets quit working the night before, which I have my doubts as this property is in desperate need of attention from the maintenance department. The outdoor lock of the tower building that you need your key card to enter is damaged and loosly hanging on the wall and the key card would not open it. Upon not being able to enter and reporting to the front desk they were already aware and said that it can be very temperamental. So we had to enter through the lobby and walk through “the maze” to get to our room. The walls throughout the property have several areas that need attention to cover the damaged paint that lend to the appearance of an old, tired, run down hotel. The sheets on the bed appeared clean. But the room itself needs attention. The bathroom ceiling was badly water damaged with pieces hanging down that was covered up with paint and deep scratches on the wall above the toilet. The corners of the floor in the bathroom need attention as they are collecting dirt and debris. The carpet in the bedroom is very old, loose and rippled creating a tripping hazard. The window sheers had two large vertical tears and several burn holes. The wall paper is separating in several areas and peeling away from the wall most notably in the upper corner of the bedroom. There were no visible outlets or charging stations near the bed. While searching for an outlet for my husband’s bi-pap machine we accidentally pulled the the very heavy oversized headboard off the wall thinking it would move with the bed. The headboard was only attached with two small screws that were easily pulled out of the wall. We immediately called the front desk to alert them of the accident. (Apparantly we’re not getting back the $100 deposit) The kitchenette area of the suite has very worn out cabinets, the vinyl flooring sounded and felt sticky when walking on it. There was a table in the suite but no chairs to sit at. There was no bedding or pillows in the closet for the sofa bed (we fell asleep and our 17yo daughter didn’t realize she could open the sofa bed even though she was told; but a pillow and bedding in the closet would have helped. Overall very dissapointed with the 1 night accomodations at the “Resort” rate of $463 +$100 deposit. This property appears to be an old Holiday Inn Suites that had some new paint slapped on it and they called it good. Would not recommend this property and will NEVER stay here a

Not such a great location however all employees were very nice and went out of there way to make you happy.

Customer service was good at check-in. We didn’t have much more interaction with staff after that (wasn’t needed). Took kids to swim in indoor pool, thought we’d soak in the hot tub, except hot tub was filled in with decorative rock and a large plant placed on top. Inside of the pool floor was a little dirty. We stayed in room 543 and our sliding glass door didn’t lock. Luckily we don’t have small kids that could be tempted to open it possibly creating an unsafe situation. Lobby area and conference center are nice and clean and updated - time to get rooms and pool area to match.

Good environment, good service, safe location