Ramada Hotels in Albuquerque

It turned out that I booked the room and paid for it on Ctrip. When I checked in, the hotel charged me the room fee again by swiping my credit card. I asked Ctrip to verify it, and Ctrip helped me contact the hotel to refund the money. The next day I explained the situation to the hotel. The hotel said it would refund the money. After two days, the hotel still did not refund the money, so I told Ctrip, and Ctrip refunded me immediately. The hotel's service is not as good as Ctrip!

Hotel is okay,it's an older unit in a rough part of town.Trash outside and inside my room,hallway and rear entrance was not emptied daily.Car in rear parking lot was vandalized while I was there, not my car, there were many warning signs not to leave valuables in cars.I was there 2 1/2 days never received new towels for the ones I used,although bathroom and room was clean when I arrived. Had a bad problem with the room door opening from the outside, I am fairly strong ,but I had to hip-check the door every time to get into my ,it's so obvious that cleaning staff must have reported It was that hard to open,I am easy-going but it needs reported and repaired.