Cheerfulway Ouravista Apartamentos

We arrived at this hotel expecting to check in, only to be told last-minute that we couldn’t stay there because someone had “trashed the room.” No prior notice, no apology — just confusion. The receptionist couldn’t have cared less. He moved slowly, offered no real explanation or support, and honestly looked like he didn’t even want to be there. Zero effort to make things right. We were told we’d be moved to another hotel within the same franchise — further away from everything we’d planned. It felt like they were just passing the problem on. One of the worst parts? The hotel advertises a pool as one of its main amenities, but according to the receptionist at the second hotel, this property doesn’t even have a pool. That’s outright false advertising. Overall, the experience was a complete mess. The lack of communication, unprofessional staff, and misleading marketing make this a hotel I would never consider booking again. Avoid it!!!

Never ever ever book this place. An absolute scum of the earth . ENTER IF YOU DARE. No pool. All the pictures on this app are AI generated. Appauling, no words for this place lads be safe

AVOID! The hotel is being advertised as open and it’s the building is under construction. There is a block of rooms next to it which absolutely stink with no running water! Not even a pool there! We walked in and then straight back out and stayed at a different hotel. Don’t waste your money!!!

We were an older couple so it was not suitable for us, a lot of noise when groups came back at night. Very dated apartments. The staff were lovely, they must be constantly stressed dealing with all the complaints. It does seem fine for young people. I think that should be made clear

Arrived last night around 10pm nobody at reception just a fone number rang it to be greated by a rude receptionist. So went out with friends to come back to the room had been broke into. Passports wallets and full suitcase of clothes took! This needs to be knocked down ASAP!

Stayed here last week and was met by a very unhelpful older lady in reception. Eventually we emailed her our booking and she printed it off and was happy. I booked a safe which took some doing as 3 euros a day seemed the rate but when i asked for 6 days (18 euros) she didn't want to agree to it and tried to make me get 7 days instead. We settled for 20 euros for 7 days? We entered the staircase, so old, the lifts, tiny and very old doors which opened and led straight into the lift. We only used the lift once then never again. We opened the door to our room and we were devastated. An old 60/70's style tiled room. sofa bed with a pull out bed for 2 grown men! The toilet taps were all loose, shower the oldest i have ever seen. A bare room with a rail to hang clothes on where the safe was kept. A very old kitchen area and windows which were so dirty. I looked out of the window to the pool and was also devastated as it was looking old, dirty and not somewhere i would sit and sunbathe. Beds were made but not changed, and 2 towels provided every other day (1 small and 1 a little larger). The bar was not open in reception. Kept awake every night by the ***** and other guests, and the window provided no help when closed to dim the noise. The air con worked! I won't add as i did make the most of my holiday despite the apartment however i will never stay here again. :(