Luna Miramar Club

NOT 4 STAR HOTEL Huge hole in ceiling at reception on arrival, still there 11days later on check out. Lock for patio door was a metal bar that looked like it had fell off the wall UNSAFE. Rooms looked like travelled back to 1980s. Told by a bar staff to wait 15mins to be served while he went on break, absolutely unacceptable paid all inclusive to be told to wait!!! Cleaners didn't do such a good job, did better myself! Not many staff could muster up a smile, none of them looked like they really wanted or enjoyed being there. To be honest I don't blame them! Food repetitive, meat like leather! Groups girls/lads 18/30s club, although some were probably younger! Chaos at the pool everyday (perhaps that was the entertainment, as there was NO entertainment! No seating area in evening outside to smoke once you got a drink to relax, not that you could relax, it was more like a KINDERGARTEN ON STEROIDS than a 4 star hotel. No idea how it managed 4 stars. Perhaps management need to start reading reviews. I won't make the same mistake again, I will read more reviews! Very UNSATISFIED with the whole experience. The only good was weather meeting few new friends!!!!

This hotel is not as advertised at all please be aware of this, reception ceiling was falling in with water all over when we arrived by the end of the week another part was coming in, bathroom horrible not clean on arrival, pool dirty in fact you may catch an disease or infection full of black particles and black dirty tiles, only entertainment is 1 night per week, no indoor pool gym, sauna etc they are all closed, full of groups of young men, some were rude, offensive, fighting and chucking the ball at people who were relaxing around the pool - it should be an 18-30's hotel, defo not for couples, families and certainly not children due to the offensive language. Balcony door would not lock, balcony tiny - we had to climb over table to sit in a chair so balcony never used!! Can complain more but need to share this - not a good experience definitely not a 4 star not worth a 2 star!!

It would appear that the hotel uses promotional photos from a time long gone. Hotel looks run down , not just grubby but in dire need of essential maintenance in some areas. Room service poor. Food , probably the worst ever encountered on ALL inclusive. A group of 22 year olds we didn’t necessarily expect much - we actually got less ! Would not recommend this hotel to anybody !!

I don't usually leave reviews about the hotels I have stayed in but felt I had to share my recent experience. This is definitely not what you would expect of a 4-star hotel. I booked through TUI but the only TUI rep I saw was at Faro airport where I was given my transfer taxi and that was it. Interestingly I cannot find this hotel advertised by TUI for 2026 so wondering if they have dropped this hotel. It certainly does not live up to other TUI hotels I have stayed in over many years and I don't think this hotel would be a good advert for their brand. Let's start at reception. I had been told before I went on a holiday that the Portuguese were very friendly. First impressions at reception did not give me that same opinion. Although happy to check you in the room wasn't ready (at 1pm even though check out is 11am). We were sent to have lunch but no alcoholic drinks available in the restaurant even though we were wearing our wristbands. Took another hour before the room became available. The room was spacious although a little dated but there were no cockroaches, having read other reviews that may have been a little lucky. One of the chairs was broken which we did report immediately to make sure we were not charged for breaking it. The TV in the room did not work properly and it was only after the third time of reporting it that the batteries were changed in the handset to allow the TV to function correctly. It is little things like this that give a poor impression of the hotel. Now to the poolside. And just let me be clear here. I am not a big drinker who needs a refill every 20 minutes but I do like to be able to get a drink at an all inclusive hotel when the mood takes me. The pool bar is run by one person and she really does try and is perfectly okay once you get to speak with her but she also has to take snack orders and clear the seating area. So although the bar is advertised as being open from 11am to 6pm do not expect to be served for all this amount of time as other work outside of serving drinks happens. The inside bar is even worse. No entertainment other than a woman on the organ on a Friday evening for an hour and a half. And don't expect to be served quickly or with a glass of wine. Apparently no wine is carried at this main bar but you can get cocktails and spirits. An evening bar with no wine. That's a first. The barman takes his time with everything and at about 9:15pm decides to close the bar whilst he has his dinner. If you ask why there is no service he is likely to reply that he is having his dinner and ask why you are being aggressive. Again, reading other reviews I should count myself lucky that he didn't want to fight! There will be no service at the bar until he decides to re-open it (usually about 15-20 minutes). So, again, although the bar is advertised as being open from 6pm until 11pm there is not always someone there to serve the drinks. There is nobody to take over whilst the barman is eating his dinner or when he f