Santa Eulalia Hotel & Spa

Lovely hotel. Rooms cleaned daily. Great facilities. Plenty of pools as well as access to the beach. On site restaurants and bars aplenty too. Lovely breakfast with plenty of choice, even for picky kids. Town is an easy stroll away which is easy enough to do when the weather is fine. Quite a large resort with plenty of facilities all within easy reach- and we were lose to the entrance.

The location is nice because your about a 5 minute walk to the beach one way and the other way next to a lot of restaurants and cafes. Too expensive for the quality of the place. This place isnt super fancy its very average if you just need a bed to sleep in. I felt it was advertised more fancy than it was advertised online. The lady with red hair was very short tempered and rude. its just not that nice of a place in my opinion. Carlos was awesome ! super nice guy - made up for the red head unprofessional woman. NOT CLOSE WALK TO ***** OR OLD TOWN - just beach and restaurants

The Hotel is a well kept and very clean. The rooms are spacious and well equipped. The staff are amazing especially the restaurant staff. The young lady that looked after me and my wife was always smiling and very helpful. Although you don't go o holiday to watch TV it would have been nice just to have a couple of English channels for when you are just chilling. There could also have been more evening entertainment but we didn't find it necessary. I will be looking at going back there again that's for sure.

From the moment we arrived we were greeted at reception by a lady with bright red hair and her hand up saying “don’t bring that luggage to reception” and ordered to leave it at the door! No welcome smile or enquiry how our journey had been. Service was appalling from the start. When we arrived in the room I was horrified at the state of the decor. It was dated, needed painting and decorating and certainly needed new facilities. I thought I was back in the 80s. I was even more appalled when i saw the balcony. It was tiny. So tiny that the only way you could get 2 chairs out there and open the door was to stack the chairs. You couldn’t sit out there at all and enjoy the outside space. I immediately went back to reception to ask for a room with a bigger balcony, fully expecting to pay extra. The lady with the red hair said it was impossible as they are all the same size. Very unhelpful. Clearly someone who is not happy in her job. We spent the first night in the room and I didn’t sleep a wink. The bed had a huge dip in the middle so I spent the night in a roll. And by the side of the bed was a light that was impossible to turn off. I complained to the reception again. A lady called Sara helped me. At first she was lovely and offered me a new room, she gave me a new key to check the room first before we moved. I checked the bed was ok and it was. This kitchen area looked a little less dated so I felt it was a better option. We packed and unpacked and moved all our stuff down the immensely long corridor with no offer of help and unpacked in the new room only to discover the fridge was broken and the aircon didn’t work. The lamp was also covered in some kind of crusty dirt! I had to go back to reception again very very annoyed and upset. Sara and the other receptionists just rolled their eyes at me as if I am some kind of serial complainer!!!! I was the one feeling embarrassed in the end for pointing out their failings. The standard of accommodation is certainly NOT 4 star!! It’s 3 at the very best. The service at reception is a zero star from me! I was made to feel awkward and uncomfortable for something that really wasn’t my fault. I’ve worked hard to pay for my 4 star holiday and I wanted to switch off and relax knowing that my needs and comfort were being catered for. Instead the reception staff don’t care about their customers and almost resent them for being on holiday!!! PLEASE DONT EVEN BOTHER STAYING HERE. Do yourself a favour and go somewhere else.

We have just come back from here dont listen to the bad reviews hotels staff very friendly deposit returned room was lovely towels and bedding changed everyday outside gardens kept so well pool lovely not cold at all we had breakfast a couple of times was very nice we would definately come back here again i was unwell so couldnt use the Spa

I would rate this hotel 3 star not 5 star.Staff very unhelpful,overpriced evening meals,breakfast queues with one toaster.Bar charging €2 for a glass of ice.bedrooms very dark and no walk in showers.Location was good ,only a short walk to the shops.