Andreia Petronilho
November 20, 2023
At first glance, better than I expected, however, as the stay progressed we found negative points: the waiting time at reception is crazy, it looks like a Portuguese public service. It is not acceptable that with so many guests there should only be one person serving at a time... The hotel's jacuzzi, which is included in the price, has ice-cold water and only 2 air vents operate. Therefore, it is almost impossible to be there. Beautiful but useless... In a SPA that is paid for, there are also aspects that need to be improved for that very reason, because when paid and within a 4-star hotel, you cannot have doors dragging across the floor, for example, as is the case in the bathroom. women. There are also security doors that don't open on the bars, which is very strange and even stranger is that there is no safety equipment in the kitchen such as a fire extinguisher or blanket since it has a stove.
However, the renovation was well done and I hope that these aspects are quickly improved because I wanted to return to the hotel.
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