Kahya Hotel

Very nice hotel

This is the worst all-inclusive hotel we've ever been. We traveled as family of 2 adults and 7mo baby, who crawls and learns to walk right know. - food is the same every day, or even if it is different food still tastes the same. The same fruits ans as a person with citrus allergy I can eat just pears and apples, but I can it them everywhere - cleaning services are horrible: one day cleaners removed dirty towels and left for 3 people just 1 big towel, no wiping floors at all, you need to ask for teabags and soap every time. Toilet paper holder is broken, I'm pretty sure that cleaners know about it, but they just dont care, we are not going to say about it, because most likely they gonna blame us. Also they clean just during morning, there is no even option that somebody can clean during day, so if you wanted to sleep longer in the morning, please smell trash in the evening. - opening time of swimming pool changed, but informing guests aren't necessary, they are just clients, who cares about them. - sound isolation is not thing in this hotel, you can hear people speaking in another room, you can hear everything in corridor, also isolation from outside is poor. - play room is not open during winter, they explained it the way that kids club is closed, so neither play room is open, but one day we saw there some children, but our child wasn't allowed there, we asked it to open for us, we wouldn't leave our baby there alone, but still no. Our child who crawls since 4 months can crawl just on the bed, floors are super dirty. In travel company nobody knew that hotel has such a weird policy. We wouldn't even come here, if we would know that our child cannot spend time there. - baby's chair in restaurant is never washed properly there are always food particles - indoor swimming pool is renovated, but walls are not, they covered with mold, shower is more than disgusting there, as a result no body goes to shower before swimming and all dirt goes to swimming pool - receptionists are rude, they don't speak even English (I don't know which language you need to speak in this case, I speak 4 languages, but it didn't help) - from all waiters in restaurant just one lady is super nice, rest are rude. Even if you are little bit late, like 20:05, they start to remove your plates, bring trash bags in front of you. Also around 19:30 all kitchen staff comes to restaurant and starts stare at guests, they start to remove food at 19:50, sometimes they look very angrily that guests are still eating. None of them are smiling. - in room there is very little space for storage, no place for suitcase, super thin 15cm deep wardrobe with falling shelves and it is for 3 guests in room, in bathroom no place to put anything but toothbrushes. Rooms are tiny, we ended up in putting baby crib for day to shower that we can move in the room at least. - hotel is maximum 2,5stars, we were in Gran Canaria 4 stars and in Egypt 3 stars, both hotels were better than Kahya