Torralbenc, a Small Luxury Hotel of the World

Our experience at Hotel Torrelbenc was exceptional. The room, the staff, the restaurant, the pool, and the gardens were outstanding. We originally booked for four nights before moving to another hotel on the island. Our experience was perfect - for our first visit to Menorca. A beautiful room in a boutique finca / hotel with an outside private terrace and views of the sea. Everything was perfect. Very chilled, regenerating & welcoming. No stress. We then returned twice as our flights leaving the island were cancelled and they could not have been more accommodating. Every time we returned we loved the hotel even more. Yes everything was expensive but worth every penny. A special shout out to Orianna who was extra special ....

I recently had a disappointing experience at this restaurant, which was quite surprising given its reputation and the lovely setting. My sister and I made a reservation for two at 8:45 pm. Upon arrival, we discovered that our reservation was mistakenly made for the bar instead of the main restaurant. The hostess, who greeted us with a less-than-welcoming attitude, seemed unwilling or unable to assist in transferring our reservation to the main dining area, despite it being nearly 40% empty, likely due to the end of the season. We were asked to sit aside while she supposedly checked on availability. However, it quickly became apparent that she made no effort to find us a table. To expedite the process, we decided to make a new reservation online, noting that there were plenty of tables available. When I mentioned this to the hostess, she responded in a rather dismissive and unhelpful manner, telling us we could do as we pleased—book online or wait. This left us feeling confused and frustrated, leading us to ask for the manager. Instead of the actual manager, another staff member arrived and promptly seated us, while the hostess continued to deny the events and provoke us further. It was a shocking experience, especially for a place with such a beautiful garden and, from what I’ve heard, an excellent kitchen. To add to the disappointment, the actual manager later took our food order but did so in a manner that lacked friendliness, which made us wonder if this behavior might be a reflection of the overall management style. As someone who has been visiting the island for over a decade and owns a property here, I’ve never encountered such poor service. It’s a shame, as the setting is lovely, but this place clearly has issues that need to be addressed. I won’t be returning and would recommend trying one of the other charming fincas or restaurants nearby instead.