Find 5-Star Hotels in Al Khobar

It's my worst hotel experience ever. They gave me a disability room, so all things were set up to be easy for a wheelchair person to reach, but it was not suitable for a regular person. The sink, the shelves, and the outlets were designed to be lower than standard, and also, the shower has no glass to prevent the water from spilling out of it, so when someone took a shower, that meant the bathroom floor would be full of water, and no one could use it until the water dried. I requested so many times to change the room, and I've gotten no response.

The overall feeling of the hotel is good. The service awareness of the front desk staff is very good. The hotel can see the sea, but it is a bit humid. The breakfast is ok. Overall it is good.

Very nice hotel. I recommend it. Location is very good , very clean. The standard room very big. Amazing hotel. It was a wonderful experience. They have lounge or club key that you can use by extra charge. Overall it was amazing

It was great, bur they need more people at the reception as I have waited in line for more than 25 minutes & there was no one at the elite section.

I don’t mind paying for another day if I arrive early but I couldn’t understand why they lied to me. I came to the hotel at 3:30 in the morning of the day I booked for check-in. I was told to pay in full and didn’t get a breakfast. The guy at the front desk said I should come downstairs to check in again at 12:00 for another room because they didn’t have the type of none smoking room I booked. It was all fine. You didn’t allow me spend several hours in the sofa in the lobby “because we are are five star hotel!”(although during the coming several days I have seen people including myself and my colleagues staying in the sofas all the time without paying for any coffee or snacks). The pain I had is they told me to wait until 3pm for changing rooms. I called the front desk several times and in the end called back to China to talk to Ctrip. The guy who changed me full day for less than 7 hours stay has seen my Ctrip booking in my cellphone. The lady at front counter told me they didn’t know I had another booking! Don’t understand what system they were using to manage the hotel. Eventually I carried my luggage out to lunch and then got my other room at 1:30pm. Regarding hardware I want to complain about the bench in front of the bed. It was a hard and heavy thing that would break your knees if you hit it during the night if you go t bathroom or come back for sleep. Couldn’t understand why in such a small room they want to squeeze everything in. The lattice for salad in breakfast had sands. Maybe I was unlucky? Anyway as a guy who stays in five stars all the time I would not come back to this hotel in the future.

Very good, clean, rich breakfast

1)Including me and other more than 20 peoples waited for more than 5 hours for check in process, even though I have confirmation of booking and prepaid. Hotel management team were not able to arrange room. Response from reception staff was “No more rooms available, don’t know about your booking confirmation“. One of them said they don’t have enough housekeeping staff for cleaning., even after room allocation we waited for 3 hours for cleaning up the room.Not responding to Telephones! Never expected from a 5 star Hotel. 2) complementary break fast was below average similar to 3 stars hotel and restaurant ambiance and dining furniture were just like dormitory!

The environment is very good, the hotel front desk has automatically upgraded the room type.

Every time I go to this hotel, I can often upgrade to a suite, very comfortable

Neat and clean, spacious and bright, good breakfast