Crystal Centro Resort - Ultimate All Inclusive

The property features well-maintained pools, water slides, and a kids' play area, making it ideal for families. However, some guests experienced maintenance issues and noise disturbances from sea view rooms.

We had to change our hotel 2 days before going on holiday so there wasn't many options left so we went with Crystal centro, we had a great time and it is a decent hotel but definitely do not expect 5 star I would say 3 star + to 4 at most. We weren't given any information at reception about anything which I wasn't happy about. The hotel had its good points and bad points, on first impression when we arrived we went straight for good it wasn't long before the evening buffet was finished, the food was not good we thought it was because it was nearly closing but no it was the same every night, we soon learned there was a grill place just outside the buffet area which was lovely but also same every night so also got sick of that but we always found something so wasn't too bad. Next we went up to the room there was no actual beds for the kids there was one couch and 1 pull out bed which was awful, no sheets or anything for them, the balcony was awful was like a prison cell, how that room can be called a suite I'll never know, we had fresh towels and bedding everyday but wasn't really cleaned. Pool areas were fab however they were like ice baths at this time of year but we still had plenty fun, we all enjoyed the slides. Drinks I found quite good actually, the square bar was the best drinks, the bar near the beach sunset beach bar I think it was called sometimes the cups weren't cleaned properly. The snack bar was nice food however quite often got your orders wrong, twice my daughter was still sat waiting for hers when we had all finished, had to keep asking where it was, but it was nice food. The patisserie was nice, ice creams were lovely and some of the desserts lovely. We had some lovely pictures done off the photographer, he and his wife were lovely. The entertainment was not great, there was 1 show in the 10 nights we were there which was great but 1 in 10 nights not good, the love music they had on want great apart from 1 which was 3 girls and a man they were good. Kids club was good my girls went in a few times when they fancied and they enjoyed it the girls seemed lovely. Most of the bar Staff always seemed nice and friendly. We went down to the beach a few times one day we sat in a beach hut and a woman come over saying it was hers and she's paid for it, apparently you have to reserve them at reception but as we were told nothing when we checked in how were we supposed to know, anyway the beach huts are fab, you have electricity and a little fridge. So over all it's a nice hotel but definitely not 5 star.