Guest User
April 9, 2025
This is the first time I write a bad review, because I know it's not easy for people working in the service industry, but the service in this hotel is very bad. When my sister and I checked in, I gave her my passport (I used my passport to make the reservation). Later, the lady at the front desk asked for my sister's ID card but my sister didn't bring it with her. I gave her a copy of my sister's ID card, and she said no, neither of us could check in (hotel regulations). I think this is very strange. It delays the guest's time and doesn't let him go to the room to rest because his roommate forgot to bring his ID card. It's really strange that a copy is not acceptable. Luckily my sister lived not far from the hotel, and we were able to check in after she got her original ID card. Then the room they arranged was very bad, with no slippers, no disposable toothbrushes, nothing, only two towels. Not even the basic things. I have been working in the hotel industry for a long time and I know that it is not easy to work in the service industry. It is really difficult to make all the guests satisfied, but there are some basic needs that can be met. . .
Service: Poor
Environment: General
Hygiene: General
Facilities: Old
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