Colleverde Park Hotel

I had a very unpleasant experience at Collevde Park Hotel, primarily due to the extremely unprofessional behavior of one of the front desk staff (a middle-aged man who speaks English). One evening, I had a minor disagreement with my friend while we were trying to hang up our clothes — a few items had fallen, which led to a brief argument. Nothing major. However, the front desk staff suddenly stormed into our room and began a five-minute verbal tirade, filled with aggressive language and repeated use of the F-word. It was completely uncalled for. What’s worse, he proceeded to call the police and demanded that our entire team come downstairs to wait for them — essentially using both verbal abuse and the presence of law enforcement to intimidate us. I was shocked and honestly frightened. I tried to explain to him what had actually happened, but he kept yelling at me to “shut up” and “listen to him,” refusing to hear any explanation. Our room was quite far from the ground floor, yet this front desk staff claimed his colleague “saw everything clearly” — a ridiculous and baseless statement that felt like pure fabrication. That night, I was feeling unwell and just wanted to rest — which is the basic right of any hotel guest. Instead, we were forced into a completely unnecessary drama. A hotel should be a place for rest, not a stage for someone’s personal power trip. I understand that in a small town, things may feel slow and uneventful for him, but that doesn’t justify such behavior. I strongly believe this staff member needs proper retraining, and I urge future guests to be cautious when staying here. No one deserves to be treated this way, especially not in a place that’s supposed to offer comfort and peace.