Iam Hilton honor membership silver , that why I booked this hotel Isla , I booked 2 nights from 21-23 September, I called for booked transportation from Athens airport , then reception man confirmed the reservation via what’s up , on Sunday morning 22-9-2024 I arrived and the driver for transportation his not speak english , so I used google translate I asked I will pay for transportation at the hotel ,he said yes I thought they have concierge same as Hilton hotels around the world or free shuttle bus . Once reached the hotel gate , he asked me to pay him he didn’t even open doors car or carry the luggage outside the car . I don’t like the way I asked him to follow me to the hotel to pay him there , so I asked the receptionist lady if I pay him or concierge , she answered with extremely rude way with high tone voice( pay the driver , )I told her I thought I will pay via credit card in hotel or concierge , again she answered rude way , this incident on Sunday 22-9-2024@ 9:10!am , same rudeness way from another receptionist lady when I checked out on Monday 23-9-2924 @11:11 am when I gave her cards for check out she Said oh okay you must pay 10 euros , I asked what for ? She said is for i booked from 21-9 but didn’t checked in I checked on Sunday 22-9-2024 so I told her the hotel already charged me and deducted full amount with tax I have receipt in the email , she raised her voice un Respected way this to claim the tax 10 euros, very rude reception staff I remembered both of them are friends because the day before I’ve seen them the 1st receptionist were talked to her friend 2nd receptionist and look at me laughing in Greek language once I passed in the lobby and they are walking . Unprofessional receptionist staff Guest room 706 Eiman Mandili Check in 22-9-2024 Check out 23-9-2023
14 Reviews