Bellevue Parkhotel & Spa - Relais & Châteaux

We stayed for a week in the beginning of November. Beautiful room, even more wonderful terrace with an absolute amazing view. Loved the spa, especially the outdoor pool. The food was very good (especially the soups, loved them!!), but the organization of the restaurant needs a little work. Receptionists were very friendly, just like most of the staff. There was however one thing that was absolutely not acceptable and was to say the least quite frustrating. One of your waiters, I believe his name was Thierry, kept bugging us (and every table around us apparently too) about the upcoming American election and how he favored Trump. After gently letting him know we weren't interested in discussing that with him, he still started this conversation everytime he saw us. Even after we made clear that we really did not like the way he droned on about the elections and especially about Trump, the first thing he did after election day was coming up to us to tell us how glad he was Trump won.  Otherwise our holiday was quite wonderful, but his persistent  discourtesy really left a sour taste.

Positives: beautiful location and building with lovely common spaces, cute branding, and upscale rooms. Very clean with unique decor and top notch breakfast. Location to gondola could not be better, it is steps away. Staff were very friendly and staffing was ample. However, it was much more family friendly than we would have hoped as we were anticipating a peaceful spa retreat. Would not recommend for a romantic couples trip. My 3/5 is based on the below and I realize this is hyper critical but for nearly $700 USD a night and a Relais chateaux property we expected better. If you are looking for a romantic trip spend the extra $ to stay at one of the adult only hotel/spas offered by Relais Chateaux in Switzerland. There is a huge difference between a spa that includes an indoor pool and a kid friendly indoor pool that is connected to a spa. This is unfortunately the latter, but I feel like it is advertised as a relaxing peaceful retreat. It is likely to not be so peaceful based on your luck of who else is staying there during your stay. Children are allowed to use both the indoor and outdoor pool both of which are connected to spa areas and relaxation areas. This completely defeats the purpose of quiet, reflective relaxation areas. Every splash of the pool is completely audible from the indoor saunas and steam rooms even with the sauna doors closed. Kids will be kids and should be expected to make noise in a pool, and that is fair for them to want to use the indoor pool too, but not while others are trying to use silent spa areas. Therefore this could easily be solved by having kids / family hours for the pool and silent hours or different time slots of some sort. We reached out to the hotel during our stay about the noise issues and did not hear back. I understand that disrespectful parents are not the fault of the hotel but it could easily be fixed by them with different time slots to make all guests happy and make it fair for all. My husband and I based our entire trip to Switzerland on visiting this hotel and were very disappointed by the lack of enforcement of spa policies and several families of loud children who ruined our spa experience each day. While the hotel has a tiny notice in the spa bags for parents to make sure children are respectful in the pool and don’t make too much noise, that isn’t realistic and kids will be kids. For that reason they need to have their own time slots. We were also given the wrong room key at check in which was awkward and found it very bizarre that you have to sit at the same table every day for breakfast. It might even be for dinner too but we elected not to dine at the hotel when we saw how many kids were staying there. Did not want to have a $300 dinner with a side of kids yelling. In conclusion would recommend if you have kids and also like saunas but not for a romantic retreat.