Latest Reviews for Addison Hotels

Holiday Inn Express & Suites Dallas North - Addison
4.3/5108 Reviews
Galleria
We stayed three nights April 16-19 on our first trip to Dallas. I chose the hotel based on location and previous good reviews. Maybe my expectations were too high but several issues arose during our trip. After a several hours flight, we arrived about 1030pm. It took over thirty minutes to get checked in and to our room. First the outside doors are locked and I have never encountered this at a hotel. I stood there for several minutes until the employee walked over to trip the auto door. I then stood for over 20 minutes while Eddie tried to get a guests credit card to work. He mentioned they had trouble with them but the wait was very long. The phone rang several times and the calls were put on hold. It was the first of several times that it appeared they did not have enough staff. Once we finally made it to our room, the smell of **** was very strong in the hallway. Not the hotels issue, but the continued for two days. In our room, we found it nice and clean but very cold. The heat would not work and only blew cold air. After about an hour, I called the desk and a very nice maintenance staff member brought me an electric heater. That saved the day but was our only source of warmth throughout our stay. Even though reported again the next day, no one came to address the issue or offer any options. We enjoyed the size of the room, the large size TV and modern features but heat would have been nice with unseasonably cold weather.

Frequently Asked Questions

  • How do I book a hotel on Trip.com?

    To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.

  • How to get cheap hotels on Trip.com?

    There are several ways to discover affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the least expensive options first.

  • Where can I find hotel deals on Trip.com?

    Trip.com offers a diverse selection of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. Moreover, if you are a member of our loyalty program, you can log in to your account and discover exclusive discounted rates at hotel list pages.

  • What is the way to get lower prices at hotels?

    Sometimes booking hotels in midweek is cheaper, but it also depends on the season.

  • How many hotels are listed in Trip.com?

    There are over 5,000,000 hotels in more than 230 countries or regions on Trip.com. Don't know which hotel to book? Browse the site to get ideas!

  • Can I cancel or change my hotel reservation on Trip.com?

    It depends on the hotel policy and cancellation date. Kindly check the policy section of related hotel pages. To cancel or change your reservation, log in to your trip.com account, go to "My Bookings," and follow the instructions.

  • How do I contact trip.com customer service?

    You can contact trip.com 24/7 customer service by visiting the trip.com help center and submitting a support request. You can also contact them by phone or chat, depending on your location.