Cynthia
April 3, 2023
ENJOYABLE
We enjoyed our stay for the most part, however found the room itself to be very small. This made it difficult to have space for our belonging. The hand held shower fixture had a kink/crack in the line causing it to not function properly. This was somewhat inconveinient. The location of the hotel is very convient and within walking distance of The Palace Mall. The complimentary breakfast was very, very nice. The service workers were very accomodating and the food choices were extensive, including local favorites as well as continental offerings. The daily fresh cut fruits and juices were especially delicious. We sent a few items to be laundered and that service could not have been better. Items cleaned/pressed and returned promptly.
I found it odd that the pool was treated as a restaurant/nightclub (Jam Rock), more than as a pool, with the pool closing at 6:00 pm and serving only as ambiance for the restaurant/night club. Service at Jam Rock at times was very slow, the bar at times did not have necessary supplies needed for menu items offered. I tried leaving a "pool tip" at check out as suggested in the Hotel Information Book found in the room but employees at Reception seemed to unfamiliar with the term.