Fiesta Residences

Located near Cantonments, the airport, and police headquarters, the serene residential area provides convenient access. Guests praise the friendly staff, well-equipped facilities, and varied, high-quality breakfast options.

I stayed there for a one week stay as part of a business trip. This is a small and very quiet hotel. The staff are very nice and the restaurant has a good menu so no need to order in or go outside for dinner. They picked me up at the airport, it is all very well organized and seamless. Bravo for an excellent experience!

While the room was fine, staff quite friendly and the food actually very good, I was advised at check-in that the payment I made one month earlier online was not on file and a pre-authorization was needed. The next morning I presented my receipt from *******, which the hotel photocopied and stated they would fix. They instead charged my card using the pre-authorization and, as of a day after checkout (four day stay 1) I have had no communication or explanation of how this will be rectified. Lots of promises verbally, but still no fix. So in effect, I was forced to pay for the room twice and as yet no one has reversed their errant charge - despite the hotel having a copy of my payment on hand. Very frustrating and, I believe, an unprofessional way to treat a client who showed good faith in allowing them some time to fix their mistake. I am hoping this will still be addressed, but am worried I’ll now instead have to battle with ******* to get one of my payments refunded. I would welcome any form of reply or rebutted from the hotel which could explain all this, as I await a written reply to my multiple verbal (on site) and emailed requests for an answer.