Fiesta Residences

Staff makes the difference very helpful Service is very good

I stayed there for a one week stay as part of a business trip. This is a small and very quiet hotel. The staff are very nice and the restaurant has a good menu so no need to order in or go outside for dinner. They picked me up at the airport, it is all very well organized and seamless. Bravo for an excellent experience!

Thoroughly enjoyed my stay. Every single staff member went above and beyond to ensure my group was comfortable and satisfied. Cannot recommend this hotel enough

While the room was fine, staff quite friendly and the food actually very good, I was advised at check-in that the payment I made one month earlier online was not on file and a pre-authorization was needed. The next morning I presented my receipt from *******, which the hotel photocopied and stated they would fix. They instead charged my card using the pre-authorization and, as of a day after checkout (four day stay 1) I have had no communication or explanation of how this will be rectified. Lots of promises verbally, but still no fix. So in effect, I was forced to pay for the room twice and as yet no one has reversed their errant charge - despite the hotel having a copy of my payment on hand. Very frustrating and, I believe, an unprofessional way to treat a client who showed good faith in allowing them some time to fix their mistake. I am hoping this will still be addressed, but am worried I’ll now instead have to battle with ******* to get one of my payments refunded. I would welcome any form of reply or rebutted from the hotel which could explain all this, as I await a written reply to my multiple verbal (on site) and emailed requests for an answer.

Fiesta July 2022 Great stay! The staff are amazing!

Big thanks to Gladys and the reservation/front office team despite the small hiccup on arrival you made us welcomed and our stay enjoyable.The staff/team are all a treasure to the Management. As hospitality retired owners and intense travellers , you made our stay welcoming. The f&b team also fabulous , the food and presentation faultless . Our only nip was the bed and we recommend updated the rooms to compliment the hotel. We also had one of the best massages in the spa. Well done all this is my 3rd visit ,it would have been 4th but you couldn't accommodate a party of 22 then. Hopefully see you next year.