Family-friendly Hotels in Acapulco

The room they gave us was on a floor that was undergoing maintenance, they made noise from repairs early and it was very annoying. The view that we had was towards some tennis courts and a rather neglected apartment building, which does not belong to the hotel, which greatly detracted from our experience. The furniture in the room in general is old, before there were utensils in the small kitchen, now there is nothing, they even removed the refrigerator, they only left the microwave. The wifi was too slow, they did not load social networks, the cleaning was regular since they did not sweep the room, they only limited themselves to making the bed. The service in the pools is sooooo slow, they have few waiters despite it being high season, and the sheets that cover the pool beds are worn and old. The pool towel service gives you one per day per person, and you cannot ask to have it changed for a dry one, you will have to keep the same one until the next day. The positive was the proximity and excellent location right in the center of the bay of Acapulco, opposite there is a shopping center with restaurants and shops. A few steps away a souvenir and handicraft market. And if you want to order food or any service through apps, it arrives at the hotel entrance in minutes. The pools are fine, although they could improve their cleanliness, since the water looks quite cloudy, especially in the adult pool, which is a great advantage if you are not traveling with children and want to relax.

Very satisfied, an old hotel worthy of recognition! Alpurco’s tourist attractions in the 1960s were already unfamiliar to foreigners. After booking a hotel, I felt even more uneasy after reading online reviews. I insisted on visiting based on my impressions from more than 50 years ago. I was really worried that I had chosen the wrong place and hotel! We have been here for thirteen days and have not seen a single Chinese! The hotel stated that it was opened in 1984, which is indeed long enough. The front desk of the hotel arranged a room on the 25th floor. Standing on the balcony, I suddenly felt that I came to the right place and chose the right hotel! Excellent location, beautiful appearance, and thoughtful design reflect the luxury of more than 40 years ago! Although the decoration level is decades ago, the space is spacious, the cabinets are large enough, hot water is available all day, the lights are bright, the electricity is sufficient, the air conditioner is easy to use, and the Internet is smooth. Although it is not luxurious, it is very practical. What's even more amazing is that the service attitude is very good. From the front desk to the dining room, from the floor to the swimming pool, the employees are very kind and enthusiastic. Although they don't understand Chinese, they all try their best to help us solve the problem and come back every day Cleaning up the clean and bright room, I feel sincerely satisfied! So we want to give HS Hotel a big thumbs up! What a solid old but very nice hotel! One thing to mention: the balcony door of 2511 needs to be repaired.

Incredible place to spend family vacations or as a couple, it has all the amenities you can imagine including a slide, tennis court, gyms, spa and more !! Without a doubt, this is going to be the hotel of my preference every time I come to Acapulco. The food is also delicious and everything is of the best quality like the coffee and the services.

Very satisfied, sea view room, with a simple version of the kitchen, with a balcony. The location is good, the sea is just downstairs, and it is also the core location of the city😁

Hotel in an excellent central location, in terms of food they are good and they serve enough, I consider that the staff service is not the best, the waiters are very unfriendly and the customer service is terrible. The facilities are many years old and the furniture in the place is not very nice (it urgently needs furniture renovation), the obsolete elevators had to wait up to 40 minutes to go down, especially at check-in time.

The hotel is very comfortable and very comfortable. Cleaning is regular, but for the cost it is acceptable

everything very good, I liked the place and the attention, yes the drinks are not very good

Very good service and the cost is affordable

All excellent in the hotel facilities and an exceptional location

Stayed as a family with 2 kids. From February 1-11, 2023. The room was with a small kitchen, it saves a lot of money on food and you can eat the usual foods. Huge Walmart across the street. Sea 5 minutes, great beach. Downstairs irishpub good food and beer. The casino is a bit further away for game lovers. There are restaurants did not go but looks good. The hotel is old and scary at the entrance. But given the price and location, it's just the Ritz😅. I recommend to those who care about the clean sea, and a super budget vacation.