Emirates Palace Mandarin Oriental, Abu Dhabi

Emirates Palace Mandarin Oriental, Abu Dhabi Reviews

Emirates Palace Mandarin Oriental, Abu Dhabi

West Corniche, Al Ras Al Akhdar, Abu Dhabi, Emirate of Abu Dhabi, F869C3J, United Arab EmiratesView Hotel Details
Emirates Palace Mandarin Oriental, Abu Dhabi
Emirates Palace Mandarin Oriental, Abu DhabiEmirates Palace Mandarin Oriental, Abu DhabiEmirates Palace Mandarin Oriental, Abu Dhabi
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Emirates Palace Mandarin Oriental, Abu Dhabi Guest Reviews

4.5/5
Great
236 review
Verified reviews
Location4.7
Amenities4.5
Service4.2
Cleanliness4.5
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All reviews(236)
Positive reviews(228)
Reviews with photos/video(97)
Delicious breakfast(28)
Well decorated(27)
Luxurious(23)
Great swimming pool(18)
Classy environment(15)
Perfect for kids(14)
Loved the beach(11)
Has facilities for children(10)
Negative reviews(8)
HopeMedicine Energy Healing
Deluxe Twin Room With City View
Stayed in Jul 2024
Family
89 review
5.0/5
Outstanding
Posted on Aug 22, 2024
It’s an amazing experience very nice clean well maintained and luxury experience. Spacious . Beach has many activities for kids free of cost . We enjoyed a lot and our kids enjoyed
Response from Property: Dear valued guest,Thank you for taking the time to share your positive feedback. We are thrilled that you enjoyed your visit to Emirates Palace Mandarin Oriental, Abu Dhabi and look forward to welcoming you back soon.Best regards,Charles AirdHotel Manager
C4chrissie
Deluxe King Room With Garden View
Stayed in May 2024
Couples
190 review
5.0/5
Outstanding
Posted on Jun 8, 2024
Came back to EP after 3 years after Covid and I enjoyed my staying a lot. Staffs were helpful and friendly in general, but they were not those sweet sweet kind… just friendly, maybe some people would find them rude… Anyway, the package was super good and good value for the price. Many activities were included. Basically you could spend all day in the hotel without going out… I enjoyed their fine dinning restaurants: 1.Hakkasan-modern Asian fusion, if you like typical Chinese food, not the right one… 2.Broadway-western, American style… loved their cauliflower salad… steak was okay, maybe I ordered wrong one, should have tried the wellington… but staffs were super friendly… 3.Lebanese Terrace-somebody told me it was the best Lebanese restaurant in town, so I went have a try. It was so good… but the staffs were not friendly… 4. Vendome-the best breakfast buffet in town for me… (tried Park rotana, St Regis, Conrad, four seasons, rosewood, W hotel, Hilton… )still think it is the best one For someone who stays in the hotel like 300/365 days, this is the best hotel in abu danbi. I found it difficult for me to stay in any other hotels in Abu danbi 🥹
Response from Property: Dear Chrissie,It’s splendid to know that you had a memorable stay and thank you very much for your commendation towards our Food and Beverage outlets.We greatly appreciate your kind patronage and look forward to welcoming you back for another exceptional experience at Emirates Palace Mandarin Oriental, Abu Dhabi. Sincerely,Charles AirdHotel Manager
Guest User
Deluxe Twin Room With City View
Stayed in Nov 2024
Family
14 review
4.2/5
Very Good
Posted on Dec 31, 2024
there are still room for improvements upon services & hospitality , customer approaches
Guest User
Deluxe King Room With Garden View
Stayed in Jun 2024
Family
4 review
1.5/5
Posted on Jul 21, 2024
Worst Mandarin Oriental hotel in the world ever. 1) the staff has treated guests booked from travel agent in a very obvious discriminative way. No requirements will be taken and they just try to find excuses. 2) as we have sensed that the staff is careless, we went to the reception on purpose in advance to renew the room card. The staff even took the cards and did something. But it turned out in the end the room card still expired and we had to wait 15 minutes outside the room for someone to open the door for us. I deeply suspect if the staff has been properly trained. 3) as we were leaving, the concierge forgot to put out luggage on the car! To conclude, worst 5-star hotel ever and will not visit again.
Response from Property: Dear valued guest,Thank you for your feedback and I truly regret to note that we did not meet your expectations on this occasion. Your invaluable input allows us to monitor the delivery of our service pillar among our guests.I have personally reviewed your comments and observations with our managers for immediate address and rest assured that every effort is being made to satisfy and exceed our guests’ expectations. Your kind patronage is much appreciated and we look forward to welcoming you back as we strive to serve you better in the future and to regain your confidence in us.Sincerely,Charles AirdHotel Manager
Anna
Deluxe King Room With Garden View
Stayed in Jul 2024
Couples
3 review
5.0/5
Outstanding
Posted on Aug 23, 2024
The best hotel in Abu Dhabi.7 star services and great rooms!
Response from Property: Dear Anna,Thank you very much for your amazing review. We greatly appreciate your kind patronage and look forward to seeing you again soon!Sincerely,Charles AirdHotel Manager
Guest User
Deluxe King Room With City View
Stayed in Jun 2024
Couples
28 review
4.5/5
Great
Posted on Jul 15, 2024
Nice hotel and friendly staff. Location a bit far from attractions.
Response from Property: Dear valued guest,It’s so pleasing to know that you had an impeccable stay on this occasion.Thank you very much for your commendation on our warm hospitality.The entire team looks forward to welcoming you back for another fantastic experience at Emirates Palace Mandarin Oriental, Abu Dhabi. Sincerely,Charles AirdHotel Manager
Guest User
Club King Room With Sea View, Club Access
Stayed in Jan 2024
Family
3 review
4.7/5
Amazing
Posted on Feb 28, 2024
Everything was excellent a special option Ep Club! So amazing service and delicious food! Private beach with white sand and warm pools! Super small aquapark for kids and beautiful rooms. I have only 2 small minuses: you can’t buy there any sunscreen for kids (they have next to the beach own but…) and they don’t have indoor pool 😞
Response from Property: Dear valued guest,It is our pleasure to serve you and we look forward to welcoming you back to enjoy the hotel’s many facilities in the near future.Best regards,Michael KothGeneral Manager
Guest User
Deluxe Twin Room With City View
Stayed in Jun 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jul 13, 2024
Emirates Palace Best Hotel In Abu Dhabi
Sergejs
Deluxe King Room With Garden View
Stayed in Jan 2024
Solo travelers
21 review
5.0/5
Outstanding
Posted on Mar 6, 2024
Everything just perfect! Enjoying every moment of my stay!
Response from Property: Dear valued guest, Thank you for your excellent review. We greatly appreciate your loyal patronage and look forward to welcoming you back at Emirates Palace Mandarin Oriental, Abu Dhabi!Sincerely, Charles AirdHotel Manager
Ali
Deluxe King Room With Garden View
Stayed in Jul 2024
Family
11 review
5.0/5
Outstanding
Posted on Aug 3, 2024
Very and amazing hotel
Response from Property: Dear Ali,Thank you very much for your amazing review. We greatly appreciate your kind patronage and look forward to seeing you again soon!Sincerely,Charles AirdHotel Manager
Crystal
Deluxe King Room With City View
Stayed in Feb 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 18, 2023
It was the nicest hotel that I ever stayed at and all of staffs at the hotel are so nice.
Gabi saban
Deluxe Twin Room with City View
Stayed in May 2022
Family
1 review
5.0/5
Outstanding
Posted on Jun 20, 2022
Number 1 hotelllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllll In alllllllllll abu dabiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii Number 1 Hotelllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllll
Guest User
Deluxe King Room With City View
Stayed in Dec 2022
Couples
1 review
4.7/5
Amazing
Posted on Jan 13, 2023
Amazing architecture, huge hotel beatifful room Clean and the staff is amazing
Guest User
Deluxe Twin Room With Garden View
Stayed in Dec 2024
Family
15 review
5.0/5
Outstanding
Posted on Jan 26, 2025
It was a great experience. Although there was no Chinese service, every waiter I met was very nice, especially the front desk who checked in on the first day. He patiently helped us check in, and then took us to the hotel room. Along the way, he introduced the place to eat breakfast, the opening hours of the hotel's swimming pool, beach and other public entertainment venues, and the history of the hotel. After arriving in the room, he also introduced the room's equipment, which was very detailed and thoughtful. The hotel is very close to the Presidential Palace, which can be reached by foot in more than ten minutes, and it is only more than 20 minutes' drive from the mosque. I stayed for two days and had lunch and dinner in the hotel. Japanese and Lebanese restaurants are both worth trying. The environment is super good and the food tastes great, but the price is a little expensive, with an average consumption of about 1,000 per person. The hotel breakfast is also very rich. It is recommended to sit outside and enjoy the beautiful scenery of the Persian Gulf. You will be in a particularly good mood❤
Original TextTranslated by Google
6/20
Response from Property: Dear valued guest,Thank you for taking the time to share your positive feedback. We are thrilled that you enjoyed your visit to Emirates Palace Mandarin Oriental, Abu Dhabi and look forward to welcoming you back soon.Best regards,Charles AirdHotel Manager
Dabuhuangqian
Deluxe King Room With City View
Stayed in Dec 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 15, 2025
The eight-star hotel is well-deserved! Basically, there is nothing wrong with it👍 There is a small surprise when you check in - I booked a double bed room, but when I entered the room, I found that the extra bed for the child was already prepared, and there was no additional charge. It is so considerate that I must praise it! The room facilities are low-key and luxurious, and the bedding is large and comfortable. This feeling can only be experienced after sleeping. The welcome gift for check-in includes fruits and a whole box of chocolates, and the purified water in glass bottles is very classy. There is a night bed service every night. The hotel environment is really large, and I haven't completely visited it after staying for two days. The beach is opposite the cruise port, the sand is fine, and the sea water is a dreamy blue, not inferior to Maldives and Hawaii. Lying on a beach chair is indeed a top-level holiday experience. The hotel provides more than a dozen marine recreational projects, such as kayaking, sampan, etc., all free of charge. There are two areas in the swimming pool, one is the main swimming pool, which is relatively large, and there are beach chairs by the pool. As long as you are a hotel guest, a waiter will come to deliver water and towels when you sit down, and the mineral water is chilled in a thermos bag. The other is a water park where you can drift and play slides. Different types of swimming rings are placed on the shore for you to take. There are more than a dozen restaurants in the hotel. We only tried the buffet Vendome, which costs 600rmb per person. It should be the cheapest restaurant here. There are many types of dishes, the ingredients are very good, and the materials are very exquisite. The environment and the quality of the dishes are not comparable to the self-service of a few hundred yuan in Beijing, Shanghai and Guangzhou in China. It is worth a try. There are several bays in the lobby for coffee and simple meals, which cost about 100 to 200 yuan per person. The famous gold foil coffee is served in this lobby bay. Tourists have more experience, so we didn't try it. The hotel breakfast restaurant is in Vendome. In the morning, you can sit on the terrace and eat while watching the sea view of the Persian Gulf. There are two waiters who speak Chinese and are very nice. There are not many types of breakfast, the ingredients are too hard, and the taste is local style. It is not very friendly to those who don't like acidic food. It feels not as good as the breakfast of Hilton in Yas Island. You can exchange currency at the check-in place in the hotel lobby. It is more convenient to exchange small amounts of dirhams than going outside. There is also a bank in the lobby, and you can use UnionPay to withdraw cash. The presidential palace is next to the hotel, and you can walk there. You can see the lights on the beach at night. Across the road is the Etihad Tower, which is said to have a good buffet. It takes about ten minutes and 20 dirhams to take a taxi from the hotel to the nearby Marina Mall. It takes about 1.5 hours and 550 dirhams to take a taxi from here to Atlantis Hotel in Dubai. Overall, it was worth the trip, and I will choose it again next time!
Original TextTranslated by Google
6/18
Response from Property: Dear valued guest,Thank you very much for your amazing feedback. It is a ringing endorsement of our staff’s commitment to ensure our guests have a warm memory of their stay with us.It’s wonderful to know that you enjoyed all aspects of your stay and our F&B offerings.We greatly appreciate your kind patronage and look forward to see you again soon!Sincerely,Charles AirdHotel Manager