Hotel Mercure Wien City Reviews

Nice hotel with good facilities, excellent location near city centre

Very friendly staff and good location. Rooms were decent sized and location is also good.

Perfect location, very clean room.We didn’t have breakfast…good value for money.

The room quite dusty especially the carpet. Better take Uber or taxi .

Fabuloso

There is only one elevator, and it was full up and down. The hotel linens also use it, and one car took up the whole elevator. I waited for 20 minutes before getting in. It was really unworthy of the room rate.

The room is very clean and tidy, the service staff is also very nice, there are many types of breakfast, the taste is also good, suitable for business office, worth recommending, the facilities are also complete

Standard Mercure hotel specifications, good front desk staff, only a river away from the old town, basically walkable to most attractions

Stayed with family, everything went well. A chain hotel for the money with an excellent location.

Hotel located in a good location 10 minutes from the center and with metro and tram stops nearby. Average breakfast (unfortunately renovation works were underway) and served in the hall and in an adjoining room. Friendly and professional staff.

The hotel's facilities and services are above the normal standards of chain hotels. The nearby subway and bus stations are not far away. It only takes about 20 minutes to walk to St. Stephen's Cathedral. In addition, the relatively low room rates in the nearby area are new enough. The decoration is a highly recommended accommodation. The only flaw is the air conditioning system, which only has comfort mode. It's snowing outside and the temperature is below zero. It can only be said that it's not cold indoors, but it's still far from warm and comfortable.

Compailnt Im writing this because of bad behavior of receptionist! I asked him to have iron to prepare my cloths and he told me that i need to go reception and take the iron! And when i told him that i cannot come down he cut the line in my face. I called him back and he told me that i can complain to the manager at morning!!! I really feel bad because of this and with this bad experience I’m sure that i will not stay again in this low service hotel. Thank you for respecting of your customers Mohamed

Prefect stay at this hotel! Thanks to the receptionist from turkey (couldn’t remember his name sorry) let us check in little before and in a really good room! And the housekeeper or manager HK get out of her way to bring me a gift for my birthday in my room. Good location, clean and modern facilities ! Congratulations to all the teams ! Wow effect is here :)

This was our first visit to Vienna, so we were not sure what to expect. On arrival at the hotel we were met by two friendly staff members (1 male and 1 female) Check In - Very smooth and quick, all the paperwork was filled in and ready for us to complete. We were given a map of Vienna to help us navigate the city ROOMS - The rooms were unexpectedly larger than you would think. Large comfortable bed, mini fridge, tv, and bathroom with complementary products. BREAKFAST - Breakfast was plentiful. Everything from fresh bread, meats, cheeses, and cooked items LOCATION - The hotel is not central. However, a 10 min walk over the bridge gets you to the tram stop, and then 10 mins ride up to the middle by the opera house. STAFF - Absolutely fantastic! Every time you passed reception, you were met with smiles and a friendly hello. Breakfast staff again friendly and could not do enough to help and the room service staff again very friendly and did an excellent job. If you are going to do a city break, I highly recommend staying at this hotel. Value for money and service, I think, could not be matched. And if you are visiting for the Christmas markets, don't pass reception without trying their mulled wine. €3.50 for a mug, which just finished the day nicely.