Candlewood Suites Abilene

Location: Many praised the central position near highways, Dyess AFB, and Abilene, with nearby dining options .(based on 1 review)

This place is horrible and does not meet the IHG standards. Hotel smells, is dirty and the workers seem to go from this hotel to its sister hotel - La Quinta (next door). Very outdated. Hotel employees were improperly dressed for that type of establishment. I had a confirmed reservation for three nights (6/24-27) with 2 queen beds. When I arrived to check in on 6/24 at 3:00 p.m., I was informed that they did not have my room, the were overbooked and were going to have to call other potential guests to tell them they had no availability, even those everyone of these people had confirmed reservations. In our situation, a current guest requested to extend their stay on the morning of June 24, so the manager determined it was okay to give up my room to them. We were never informed of that decision until we arrived for our reservation. The majority of the hotels in Abilene were sold out. They refused to transfer me to another IHG hotel, instead gave me the option of staying at the La Quinta, but would would stay on the Candlewood books. Went to La Quinta and was given a room. Same condition as Candlewood-hotel smelled, was dirty, etc. Our room was dirty, had cleaning equipment still in it, had an opened drink can and some dirty clothing. I immediately went down and told them I would be back and the room should be spotless. When I returned, it still had some dirty clothing but they said maintenance was working on it so I guess the dirty clothing belonged to maintenance?? We left to check on other hotels in the area because my daughter and I did not feel safe in this hotel. The entrance door to our room would not close all the way and we could not lock it. We were finally able to get it to close and engage the locking system by slamming the door really hard (you could hear it down the other end of the hall), but then the bathroom door would not close. We talked to another IHG hotel across town and they said they had 3 rooms available but the price was quite a bit higher because of supply/demand. They said Candlewood could transfer our reservation but Candlewood needed to call them. We went back to Candlewood and they said they called them and was told there were no rooms available. Finally gave up and talked to IGH. They said they could make reservations for the Holiday Inn Express close to Candlewood Suites for about $70 more than what I was paying and they could request that Candlewood make up that difference. So we decided to stay the next 2 nights at that Holiday Inn Express. IHG had said they would provide a discount on our final bill at Holiday Inn Express, but when I received my final invoice, they charged me the complete amount with no discount. That matter is still being researched. Never received any further apology/credit, etc. from Candlewood. We will be traveling to Abilene quite a bit in the future, but never stay at the Candlewood nor La Quinta. If we cannot get the IHG matter resolved with Holiday I

I was going to go into detail, but decided to just say this hotel is a dump and the owners do not show pride in ownership. Avoid this hotel unless you don’t need a clean, pleasant place to stay. Well, looks like they need a few more characters. Ok. Stained linens, filthy hall carpet, smelly room, moldy tub caulking.