Macdonald Norwood Hall Hotel

Attending a wedding last month. We received the key to our room which on entering discovered it was already occupied which I feel is wholly unacceptable!!! Luggage left in full view at reception. Overcharged even when queried Breakfast was a shambles, don’t ever be in a hurry for coffee !! Complained by email over a week ago sadly no one has bothered responding. 4 star I don’t think so !!

We booked a 1:30 pm slot for the Sunday Roasting Board on 8th June, and sadly, it was a thoroughly disappointing experience. On arrival, we were given a glass of water, but no further drinks service was offered throughout the meal. After a 35-minute wait, the food arrived — a chicken breast and pan-fried gammon. This did not resemble a traditional roast at all. The Yorkshire puddings were inedible: hard on the outside, rubbery on the inside, and impossible to cut. We requested replacements, only to be served the same inedible items again. The food overall was lacklustre, bland, and far below expectations. Service was equally poor. We noticed other diners facing the same issues. One group of four with a baby received only one roasting board initially — so while one couple finished their meal, the other had to wait so long that they took the restless baby outside while their food was finally served. Even at the discounted Itison price, this was vastly overpriced. We certainly won’t be returning to this hotel.