Guest User
October 14, 2024
Service was great, have to say the staff truly were attentive. My complaint is in the room (rm 5). Upon entry the room looked wonderful, however…. The bed was atrocious so bumpy and uncomfortable. While in the bathroom, the beautiful floor looked clean but I did notice the floor was actually dirty with lots of long black hairs. No black hairs with us! Partner was showering and the water just stopped! Staff couldn’t help as they had no idea what to do. If it wasn’t for the exceptional staff this would have been a complete disaster. The no lift to the floors was rather problematic too.