The hotel has a very nice classical equipment. Unfortunately, the service has not promised us at all. Not suitable for families with children. When check-in we had to know that we had to pay extra 100,- EUR per night for our 5-year-old daughter in our booked Junior suite. She does not need extra bed, breakfast a bread and has needed 3 towels in 4 nights. The service staff was very unfriendly and had no grace yet to speak well. Something was wrong with the booking. I think I have been looking for a hotel room for 2 adults and a child. I wasn't surprised that only 2 people were on the confirmation, because we in Germany pay per room and not per person. The lady then accompanys us to the room. When we asked her to put a bed over both beds, she said no problem, went and was no longer seen. Before she had insisted to bring us into the room and explain everything to us. So we were not explained either WiFi or the beautiful SPA area. Also at breakfast the staff was very distant. I felt that the other guests were treated much more friendly. I think we weren't the hotel's target group. We'll never return there and I'm annoyed about the 1400,- EUR we paid for 4 nights. We wanted to use the hotel to get some recovery after long metering days. That was not the case.
Excellent
50 Reviews