Hotel near Centrum,Warsaw97.3% of visitors choose this area
AAstroBoyd2025.03.03
I had a great stay at Mercure Warszawa Centrum. The hotel offers a convenient location, comfortable rooms, and excellent service. A solid choice for a stay in Warsaw
Hotel near Centrum,Warsaw97.3% of visitors choose this area
Zzuber majid2023.11.13
Here We Go Again,Repeat Business Is Best Business,
This must Be my 5/6 time at mercure grand warsaw,
The Moment you waik in you are warmly greeted by wonderful staff,
Hotel is impeccable,Rooms are as always exceptionaly clean,
Mercure grand definitely should get gold award for best breakfast in warsaw,
They even have champagne for breakfast,
Wide choices of great tasting food,
Location is the the best ,The street has many restaurants & Bars & extremely safe neighbourhood,
Thank you to Joanna ( guest manager)for taking good care of her guests,
Hotel near Centrum,Warsaw97.3% of visitors choose this area
Ggelatal2024.12.23
on the first night of my stay, i was assigned a room designed for disabilities without any notice. since it was late and i was exhausted, i didn’t think much of it, but i noticed something felt off.
next evening, after taking a shower, i realized the entire bathroom was soaking wet and extremely slippery that i almost fell. then i was checking my booking receipt, i noticed the room i booked was supposed to have a different bathroom layout. when i raised this issue with the front desk, they admitted that due to overbooking on the first night, they had reassigned me to a room for disabilities without informing me.
this design is clearly unsafe for someone unfamiliar with it, and the hotel staff showed no sincerity in addressing the issue. what's worse, they didn't even offer an apology. instead, they simply asked me what I wanted. this is unacceptable—they failed to inform me of the room change on the first night and didn’t take responsibility when I brought it up.
eventually, after I insisted, they upgraded me to their best room and offered two days of complimentary breakfast. however, all of this only happened because i demanded it—the staff showed no initiative. they really need better training.
the first photo shows the fruit they sent as an apology. and the second, third photos shows the conditions of bathroom for disabilities.
第一晚入住時,已經很晚了,酒店人員在沒有通知我的情況下,給我安排了一間傷殘人士的房間。
由於太疲倦了,所以只是感覺房間怪怪的,但並沒察覺有什麼問題。直到第二天晚上,洗完澡之後,整個廁所也是濕的,我差一點就要滑倒。
再看看之前預訂時的收據,發現房間的廁所根本不應該是這個樣子,繼而我到酒店大堂理論,他們才告訴我,因為第一天晚上時候,訂單太滿了,所以才為我安排這樣的房間。
可是你要知道,這樣的設計,正常人洗澡,是真的很容易滑倒。他們不但沒有誠意的道歉,只是詢問我想要怎樣。
說實話,這難道不是酒店的問題嗎?第一天並沒坦白這不是我原本所訂的房間、繼而我發現後,亦沒作出任何相應的措施、道歉。
最後在我要求下,他們給我換了最好的房間,另外給我送了兩天免費的早餐。不過,這通通都是我要求的,酒店人員真的有需要再培訓。
第一張照片是他們賠罪送的水果。
Hotel near Centrum,Warsaw97.3% of visitors choose this area
GGuest User2025.05.02
Located in a very convenient place. Night view from 25th floor was fantastic. I also loved the little sauna and whats more, there is an amazing restaurant called “Soul Kitchen” nearby.
Hotel near Centrum,Warsaw97.3% of visitors choose this area
AAnonymous User2025.02.21
Pick this hotel for the city view and if you’d like to attend the spa. The amenities are pretty old, especially the carpet is like 20 years old. The bath was clogged, the water was not going away but was okay when staying just 1 night . Also, the noise cancellation from the street is really bad — even with ear bugs you can hear the noise from the trams!
This is the best hotel in the area. The environment is very good and the facilities are complete! The rooms are also large, and the breakfast variety is also very rich. Recommend to stay! ! ! ! ! ! ! ! ! ! !
Hotel near Centrum,Warsaw97.3% of visitors choose this area
GGrzegorz2024.10.21
Great location and view, both from the room and the pool. Unfortunately, you only get 1 hour of pool time for one day stay. You also have to book it.
You can see neighbors’ small pool from the hotel 😅
Hotel near Centrum,Warsaw97.3% of visitors choose this area
くくろくり2025.01.08
It's located in a corner of a district lined with skyscrapers.
It's a bit of a walk from the subway and tram stations, but you can access it directly by bus.
The room was very new and beautiful, and I was incredibly excited the moment I entered.
I think I would pay twice as much to stay in a hotel of this class in Japan.
I was able to stay in a great hotel at a reasonable price, and it became a wonderful memory!
Thank you!
A very nice hotel to stay! The hotel’s style is classic and the room is big and very clean. All the employees there are friendly and helpful! The location is not perfect but okay, there is a bus station under hotel and could arrive sights within 20 min. Overall it’s really nice and we really enjoyed the two days.
Outstanding
96 reviews
9.4/10
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9.2/10
Very Good
MMohamedHotel facilities are excellent, breakfast is great. But I found the most of the staff are not helpful, specially at the restaurant during breakfast time. Felt descriminated by color. When we went for breakfast no one showed us a table while others are escorted. Folk & knife brought to them while we were asked to go and take it.
Ggelatalon the first night of my stay, i was assigned a room designed for disabilities without any notice. since it was late and i was exhausted, i didn’t think much of it, but i noticed something felt off.
next evening, after taking a shower, i realized the entire bathroom was soaking wet and extremely slippery that i almost fell. then i was checking my booking receipt, i noticed the room i booked was supposed to have a different bathroom layout. when i raised this issue with the front desk, they admitted that due to overbooking on the first night, they had reassigned me to a room for disabilities without informing me.
this design is clearly unsafe for someone unfamiliar with it, and the hotel staff showed no sincerity in addressing the issue. what's worse, they didn't even offer an apology. instead, they simply asked me what I wanted. this is unacceptable—they failed to inform me of the room change on the first night and didn’t take responsibility when I brought it up.
eventually, after I insisted, they upgraded me to their best room and offered two days of complimentary breakfast. however, all of this only happened because i demanded it—the staff showed no initiative. they really need better training.
the first photo shows the fruit they sent as an apology. and the second, third photos shows the conditions of bathroom for disabilities.
第一晚入住時,已經很晚了,酒店人員在沒有通知我的情況下,給我安排了一間傷殘人士的房間。
由於太疲倦了,所以只是感覺房間怪怪的,但並沒察覺有什麼問題。直到第二天晚上,洗完澡之後,整個廁所也是濕的,我差一點就要滑倒。
再看看之前預訂時的收據,發現房間的廁所根本不應該是這個樣子,繼而我到酒店大堂理論,他們才告訴我,因為第一天晚上時候,訂單太滿了,所以才為我安排這樣的房間。
可是你要知道,這樣的設計,正常人洗澡,是真的很容易滑倒。他們不但沒有誠意的道歉,只是詢問我想要怎樣。
說實話,這難道不是酒店的問題嗎?第一天並沒坦白這不是我原本所訂的房間、繼而我發現後,亦沒作出任何相應的措施、道歉。
最後在我要求下,他們給我換了最好的房間,另外給我送了兩天免費的早餐。不過,這通通都是我要求的,酒店人員真的有需要再培訓。
第一張照片是他們賠罪送的水果。
すすしすしThe receptionist's response was good. However, one of the cards couldn't be used due to a magnetic malfunction or something, and there was a condom in the room, which made me feel uncomfortable, as if it hadn't been cleaned properly. Other than that the room was clean.
GGuest UserA very nice hotel to stay! The hotel’s style is classic and the room is big and very clean. All the employees there are friendly and helpful! The location is not perfect but okay, there is a bus station under hotel and could arrive sights within 20 min. Overall it’s really nice and we really enjoyed the two days.
CClairemfalveyRoom was an excellent size and spacious. I got breakfast included Which is frankly quite rare to get in hotels in Europe. Like other people, I got the hotels confused (similar name/similar location) but both are close to the airport. I walked, so it's not too bad distance-wise with a suitcase. Would recommend.
AAstroBoydI had a great stay at Mercure Warszawa Centrum. The hotel offers a convenient location, comfortable rooms, and excellent service. A solid choice for a stay in Warsaw
MMateusz SOld hotel but still keeps high standards. Rooms big enough and clean but there is no electricity socket close to bed. Which is inconvenient. Pro for women: Rituals cosmetics in the room.:) Breakfast was ok, but there was no one at the egg station for almost half an hour and i couldnt order my eggs as i had to leave already.
GGabi NettoI cannot say how much I loved this hotel! This was the second time I stayed there. The staff is polite and friendly, and they made my stay much smoother and less tiring! The food is amazing, I definitely recommend grabbing dinner at the Nova Wola! I have to highlight that it’s very close to the subway and there’s a bus stop right across from the hotel. I love walking, so if you want to go to the Old Town, that’s about a 30-40 min walk. There’s the Apple museum that is close by, the Uprising museum is at a walking distance too. Uber rides in Warsaw are not very expensive if you prefer the comfort of a car. Just bear in mind that Ubers and taxis have to stop close to the hotel, and not inside.
GGuest UserLocated in a very convenient place. Night view from 25th floor was fantastic. I also loved the little sauna and whats more, there is an amazing restaurant called “Soul Kitchen” nearby.
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